Retail Remix
Business & Finance
About
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
Episodes
- The New Rules of DTC: How AquaSonic Became a Multi-Channel Powerhouse
DTC success used to hinge on cutting out the middleman. Today, the real growth opportunity is knowing how to show up everywhere customers shop. In this episode of Retail Remix , host Nicole Silberstein speaks with Arsalan Rahbarpoor, Found…
- AI-Powered Pricing: The Future of Retail — or a Friction Point?
Retail Remix discusses how retailers leverage AI-driven pricing to navigate market shifts and maintain consumer trust. Host Nicole Silberstein and Matt Pavich differentiate between dynamic and surveillance pricing, emphasizing the use of a…
- Calling BS in the Sauce Aisle: How One CPG Brand is Taking on Big Food
Anna Vocino, founder of Eat Happy Kitchen, discusses the challenges of building a clean-label CPG brand in a market dominated by large food companies. She shares insights on navigating misleading labels, grocery store pressures, and levera…
- Selling Memory at Scale: Pandora’s Digital Transformation Story
David Walmsley, Chief Digital and Technology Officer at Pandora, talks with Nicole Silberstein on Retail Remix about the company’s digital transformation, Program Phoenix, and the use of AI in areas like service, forecasting, and product d…
- How Whatnot Made Live Shopping Click in America
Armand Wilson, VP of Categories and Expansion at Whatnot, explains how the platform's community-first strategy is making live shopping successful in the U.S. The discussion covers Whatnot's evolution, its emphasis on trust and transparency…
- Beyond the Doom Scroll: Why Brands Are Turning to Snapchat for Growth
Host Nicole Silberstein and Sidharth Malhotra discuss Snapchat
- Merchandising a Marketplace: The Magician Behind Etsy’s Curatorial Magic
With more than 120 million listings and millions of active sellers, Etsy operates one of the most unique marketplaces in retail. But surfacing the right products for the right buyers requires more than algorithms alone. In this episode of…
- Scaling With Soul: Beyond Yoga’s Playbook for Authentic Growth
In the crowded activewear market, Beyond Yoga has built its brand around something deeper than product: comfort, body inclusivity and the belief that wellness should feel good — not unattainable. In this episode of Retail Remix, Nicole Sil…
- The Iron Man Suit of Fashion: Stitch Fix’s Human + AI Formula
AI may be everywhere right now, but for Stitch Fix, it’s been foundational for 15 years. In this episode of Retail Remix, Nicole Silberstein sits down with Tony Bacos, Chief Product and Technology Officer at Stitch Fix, to explore how the…
- Agentic Commerce & the Marketplace Boom with Mirakl’s Scott Eckert
In less than five years, launching a third-party marketplace has gone from a questionable move to a strategic imperative for many major retailers. Recorded live at NRF 2026, this episode of Retail Remix digs into that shift with Scott Ecke…
- From Overstock to Opportunity: How B-Stock Powers Inventory’s Second Life
Resale may be having a mainstream moment on the consumer side — but behind the scenes a much larger B2B engine has been quietly evolving for nearly two decades. Recorded live from the show floor at NRF 2026, this episode of Retail Remix fe…
- Inside the World’s Most Interesting Stores with Jack Stratten
What makes a great store in 2026? Sometimes, it’s not clarity — it’s curiosity. Recorded live from the show floor at NRF 2026, this episode of Retail Remix features host Nicole Silberstein in conversation with Jack Stratten, Director at In…
- How Fabletics Hit $1B and What’s Fueling Its Next Phase of Growth
In this episode of Retail Remix, host Nicole Silberstein chats with Meera Bhatia, President and COO of Fabletics, on the strategies powering the brand’s impressive momentum. Fresh off hitting the $1 billion revenue milestone, Meera breaks…
- Inside Google Cloud’s Vision for the AI Era
AI took center stage at NRF 2026, and few moments underscored its importance more than Google CEO Sundar Pichai’s keynote, where he outlined how shopping is evolving in an increasingly agentic, AI-driven world. This episode of Retail Remix…
- Deep Dive: AI’s Next Chapter in Retail — Scale, Security & Strategy
This episode is brought to you by Airia . AI dominated conversations at NRF 2026—but as adoption accelerates, so do the risks. In this Retail Remix Deep Dive bonus episode, host Adam Blair, Editor at Retail TouchPoints, sits down with Kevi…
- NRF 2026 Takeaways: AI, Authenticity & the Human Factor
The NRF Big Show is always a whirlwind and this year was no exception. In this special episode of Retail Remix, host Nicole Silberstein is joined live from the show floor by her colleagues Adam Blair of Retail TouchPoints and Kate Robertso…
- 6 Nuggets of Wisdom for 2026 from Pacsun, ThredUp, Adobe & More
As we kick off 2026, Retail Remix is spotlighting some of the most illuminating moments from last season that bear repeating. In this special episode, host Nicole Silberstein revisits standout insights from 2025 that continue to resonate a…
- Bonus: A Brief Ode to the Joy of Shopping
As a final send-off to the year, host Nicole Silberstein shares some off-the-cuff thoughts on something we forgot to talk enough about this year — the irreplaceable pleasure of shopping in stores, and why AI won’t change that. Happy Holida…
- AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next
AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today. In this episode of Retail Remix , host Nico…
- Independent Retail in a Time of Change
Independent retailers have always been nimble, but the past few years have demanded even more adaptability. In this episode of Retail Remix, host Nicole Silberstein is joined by Jen Burke, Chief Revenue Officer at wholesale marketplace Fai…
- How Anthropologie is ‘Curating a Lifestyle’ with its Maeve Brand
Private label brands aren’t just supporting acts anymore — many are becoming stars in their own right, and Anthropologie’s Maeve label is proving the point. In this episode of Retail Remix, host Nicole Silberstein sits down with Anu Naraya…
- How Google Is Redefining the Shopping Journey
Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact, more than 1 billion shopping searches happen on the platform every day, yet Google has never been the endpoint. Now, w…
- What DoorDash Plans to Deliver Next
DoorDash has come a long way from delivering takeout. Today, it’s a platform for everything local — powering delivery, fulfillment and retail innovation across dozens of categories. In this episode of Retail Remix, host Nicole Silberstein…
- How Visa is Preparing for the Agentic Commerce Era
As AI transforms how people discover and shop, one question looms large: how will payments evolve to keep up? In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and Global…
- Amazon Ads’ Former Evangelist on the Future of Retail Media
Retail media — or should we say commerce media — has exploded into one of the fastest-growing opportunities in marketing. But with so many players, platforms and acronyms, where is it all headed? In this episode of Retail Remix , host Nico…
- Legendary Adman Ellis Verdi on the Art of Retail Advertising
For four decades, Ellis Verdi, Founder and President of DeVito/Verdi, has helped shape some of the most talked-about — and often controversial — campaigns in retail advertising. From launching Daffy’s with bold, conceptual creative to work…
- AI Answer Engines and the New Rules of Ecommerce
AI is rewriting the rules of online shopping — and it’s happening faster than anyone expected. In this episode of Retail Remix , host Nicole Silberstein chats with Travis Hess , CEO of the newly rebranded Commerce , about how conversationa…
- Pacsun’s Formula for Relevance: Youth Culture + Co-Creation
Legacy brands from the Y2K era are back — but the smartest ones aren’t just trading on nostalgia, they’re reinventing themselves for today’s digital-native youth. Pacsun is the poster child for this kind of strategic reinvention, and in th…
- Redesigning with Reverence: Inside the New MoMA Design Store Experience
Gift shops are more than a post-museum pit stop — they can be retail destinations in their own right. In this episode of Retail Remix , host Nicole Silberstein sits down with Jesse Goldstine, Chief Retail Officer at the Museum of Modern Ar…
- What Leaders Can Learn from Dick’s, Target & the Athleisure Boom
Sports retail is moving fast — and sometimes sideways. This week, Shop Eat Surf Outdoor Editor in Chief Tiffany Montgomery and long-time industry analyst Matt Powell join Retail Remix for a candid discussion about what’s really happening w…
- How PayMore Is Flipping the Script on Used Electronics
Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative? In this episode of Retail Remix , Nicole Silberstein chats with Steven Proust and Eric Hel…
- Deep Dive: How to Tackle Return Fraud Without Losing Customers
This episode is brought to you by Appriss Retail Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode — broug…
- The Experience Equation: What Retailers Need to Get Right
In an age of instant delivery, why are so many consumers still making the trip to the store? In this episode of Retail Remix , host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm MG2 , to explore why the i…
- Inside ThredUp’s Surge: What’s Fueling Resale’s Rise
Resale has officially moved from the margins to the mainstream. As economic pressures push consumers to seek value and sustainability gains steam, resale marketplaces like ThredUp are poised for massive growth. In this episode of Retail Re…
- How Primark Is Rewriting the Rules of Value Fashion in the U.S.
If you’ve shopped in Europe, chances are you’ve been to Primark — and if you haven’t, you’ve probably heard someone rave about it. But in the U.S., the value fashion giant is still writing its origin story. This week, Nicole sits down with…
- What $24 Billion in Prime Day Spending Tells Us About H2
Prime Day gave us more than just deals — it delivered critical clues about what consumers want now, and what they’ll expect this holiday season. In this episode of Retail Remix , Vivek Pandya, Director at Adobe Digital Insights, joins host…
- What U.S. SMBs Can Learn from Alibaba.com’s Playbook
Alibaba may be known for its massive scale — but at the heart of its U.S. strategy is something much more focused: empowering small businesses. In this episode of Retail Remix , host Nicole Silberstein sits down with Justin Liu, U.S. Count…
- True Religion’s Secret to Winning Over Gen Z
True Religion is back — and it’s not just about nostalgia. In this episode of Retail Remix , host Nicole Silberstein sits down with Tina Blake, Creative Director at True Religion to explore the brand’s impressive comeback with Gen Z. Tina…
- From Red Carpet to Cart: Crafting Digital Experiences that Convert
For Patrick Ta Beauty, the key to growth isn’t just great marketing — it’s an experience that educates, inspires and converts. In this episode of Retail Remix, host Nicole Silberstein chats with Heidi Lim, VP of Ecommerce at Patrick Ta Bea…
- The Trust Deficit: Brand Transparency and the New Rules of Retail
In today’s market, trust isn’t just a differentiator — it’s a requirement. But proving your brand lives up to its claims? That’s where things get complicated. In this episode of Retail Remix , host Nicole Silberstein sits down with Kimberl…
- From Family Roots to Future Growth: Inside Bealls’ Century-Long Retail Journey
Surviving 100 years in retail is rare — thriving for 110 is something else entirely. In this episode of Retail Remix, host Nicole Silberstein speaks with Tianne Doyle, President of off-price retail chain Bealls, which is celebrating its 11…
- Lessons from the World’s Top Brands
What does it take to become a household name — and why does it matter? In this episode of Retail Remix, host Nicole Silberstein is joined by James May and Barry Thomas from global data and analytics firm Kantar to unpack the findings from…
- Scaling Internationally: Strategies for the Tariff Era
This episode is brought to you by BIgCommerce With tariffs dominating headlines and reshaping global retail strategy, brands are navigating one of the most complex trade landscapes in recent memory. In this episode of Retail Remix , host N…
- How DSW Is Navigating a New Era of Engagement
As the retail marketing playbook continues to evolve, staying relevant takes more than just keeping up — it means rethinking how and where you engage your audience. In this episode of Retail Remix, host Nicole Silberstein sits down with Sa…
- Tariffs, Bankruptcies and What Comes Next in Retail
The retail industry has already packed a decade’s worth of disruption into just the first few months of 2025. From bankruptcies and tariffs to shifting consumer behaviors and market volatility, staying ahead of the curve is more challengin…
- Why Creators are Creating a New World of Commerce
More than 50% of brands plan to increase budget spend on creators in 2025. While brand execs across categories agree that creators help boost awareness and product consideration, their tactical goals and priorities vary. During this episod…
- What Makes Thrive Market’s Marketing Team Thrive?
Amina Pasha has been in the CPG space for more than 20 years. While a good portion of that time was with P&G , her career went into new, exciting territory when she joined The Honest Company , a challenger brand that, from the beginning, d…
- How M&M’S Sweetened the Digital Experience with Composable Commerce
Mars, Inc. has embarked on a digital transformation that encompasses ecommerce experience and in-store activation. Throughout this journey, which began with the M&M’S brand, the company has successfully embraced experience innovation that…
- Why CarMax Has Revved Up AI Innovation
You may think shopping online for a car (especially a used car) is overwhelming, even frustrating. But Jim Lyski is trying to change that. As EVP and Chief Growth & Strategy Officer for CarMax, Jim has helped drive the company’s AI efforts…
- How Two TV Execs Are Shaping Social Commerce
Livestreaming was said to completely transform retail as we knew it. A commerce staple in Asia, experts claimed it was only a matter of time before it took the west by storm. Although the hype cycle has slowed, companies like Orca are work…