Deep Dive: How to Tackle Return Fraud Without Losing Customers
This episode is brought to you by Appriss Retail Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints ) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience. Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers: Why the scale of returns fraud is rising—and how it’s evolving; The growing tension between consumer expectations and loss prevention efforts; How retailers can adjust return policies without alienating loyal shoppers; Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report; Real-world success stories from retailers tackling this issue head-on. If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data. RELATED LINKS: Explore the latest ORC report from Appriss Retail Learn more about Appriss Retail Read more from Retail TouchPoints Catch up on all episodes of Retail Remix ----- Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.