From 68 million to 164 million in one year
- How losing a top producer allows growth to happen - How to achieve 100% Customer Service Score - How interviewing and onboarding has contributed to growth - Agents who show up at the office the most are the quickest to get into productivity. - Mandatory mentorship makes for productivity and retention. - Who and when to hire during a period of massive growth. - Availability is everything - An environment of productivity without dependency