Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Lindsy Graichen Hudnall, CPCU, AIDA, AU-M, AINS, LSSBB, is a process improvement expert currently serving as VP Strategic Operating Model & Execution Lead at Chubb. With a background in mathematics, analytics, and underwriting, she leads change management, driving operational efficiency and growth. In this episode of In the Know , Chris Hampshire and Lindsy discuss process improvements and making operational changes within a carrier, Lindsy's experience as a female leader in the industry, and her unique role in the CPCU Society. Key Takeaways ● Lindsy's career success started with exceptional leaders and mentors. ● Making insurance "cool" for the next generation. ● Process improvement in the insurance sector. ● Effective cross-team collaboration. ● Recent technological changes in the process improvement sector. ● Defining success in process improvement. ● Characteristics of successful programs. ● The talent shift of the employee of the future. ● A five-year look to the future of insurance. ● Lindsy's activity in the CPCU Society. ● Lindsy's experience as a female leader in the industry. ● Early career networking advice from a professional. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org . Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society Quotes ● "Technology is helping fuel process improvement changes faster." ● "The most successful projects start with change management way before the change is implemented and actually happens." ● "There is no real end after a process improvement project."