IN-the-Know
Business & Finance
About
IN the Know is your podcast connection to the top innovators, strategists, storytellers, thought leaders, movers, shakers, and go-getters in the risk management and insurance community. Along with host Chris Hampshire —an insurance industry veteran, CPCU designation holder, and a CPCU Society volunteer leader— you'll get an INside, UNSCRIPTED look at how they got here, where they're going, and how YOU can benefit from their experience and INsight.
Episodes
- Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Lindsy Graichen Hudnall, CPCU, AIDA, AU-M, AINS, LSSBB, is a process improvement expert currently serving as VP Strategic Operating Model & Execution Lead at Chubb. With a background in mathematics, analytics, and underwriting, she leads c…
- Navigating Reinsurance Markets Around the World with Bryan Fuller
Fuller Consulting Principal Bryan Fuller is a reinsurance and insurance regulatory consultant with more than 30 years of specialized experience for U.S. insurance regulators and international financial institutions. He holds a BS in Intern…
- Surplus Lines Decoded with Glenn Leung
Glenn Leung is the Vice President of the Surplus Line Association of California (SLA), which serves as the statutory surplus line advisory organization of the California Department of Insurance. Glenn leads a team focused on analyzing the…
- The Data Behind Insurance's Retirement Wave with Matt Rigsby
The Data Behind Insurance's Retirement Wave with Matt Rigsby Description: Matthew Rigsby is a Principal Researcher for Enterprise Research at The Institutes, where he supports education and professional development through market research…
- The Evolution of Premium Audit with Lindsey Archila
Lindsey Archila is the Director of Premium Audit at MEMIC. Her 20-year career in the premium audit world began as a field auditor, and she now leads a team of field auditors and audit analysts. She is an authentic, people-centered director…
- From NFL Lineman to Insurance COO with Joe Valerio
This episode features former NFL player Joe Valerio, now COO of The Baldwin Group's Insurance Advisory Solutions. He shares insights on his career path from football to insurance, discusses lessons learned from sports, and offers his persp…
- Skills for the Future of Insurance with Diane Hanlon
Diane Hanlon, Head of Sales and Market Development at The Institutes, joins Chris Hampshire on In the Know to discuss sales leadership, insurance industry careers, and the value of the CPCU designation. They cover topics including the appe…
- 50 Years in Insurance with Betsey Brewer
Betsy Brewer is a founding member of the USC Marshall School, Peter Arkley Risk Management Institute. She serves on the Nominating Committee and is past global president of the CPCU Society and of Independent Agents & Brokers of California…
- Developing an Emerging Insurance Market with Paul Dumitru
Paul Dumitru is an Insurance Specialist at the Financial Supervisory Authority of Romania, President of the CPCU Romanian Chapter, and 2025 CPCU Society International Ambassador, where he will represent the CPCU Society and continue foster…
- Strategic Operations Support in Modern Insurance with Brian Schmidt
Brian Schmidt is a senior insurance executive with more than two decades of experience across primary insurance, reinsurance, data and analytics, and consulting. At Xceedance, Brian leads the Strategic Accounts division as Senior Vice Pres…
- The Go-Getter Mindset with Janice Romero
Janice Romero is Home Office Manager at ICW Group Insurance Companies and the CPCU Society's inaugural Go-Getter of the Year Award winner. This new award recognizes a CPCU Society member whose professional growth and active engagement best…
- From Panic to Purpose in a Changing Industry with Amy Waninger
Amy Waninger is the Founder & CEO of Lead at Any Level, where she helps organizations transform their STEM professionals from reclusive nerds into inclusive leaders. Amy offers assessments, advisory services, and training on essential skil…
- Innovation and Ecosystems in Insurance with Rose Hall
Rose Hall is a visionary innovation strategist and risk management expert with 25 years of experience. She leverages innovation to solve complex business problems and create unique growth opportunities at the intersection of technology and…
- The Changing World of Workers' Compensation with Mark Walls
Mark Walls is the Chief Marketing Officer at Safety National, a multi-line specialty insurance and reinsurance carrier and member of the Tokio Marine Group. With over 30 years of workers' compensation and risk management experience, Mark's…
- The Evolution of the Legacy Sector with Katie Reynolds
Katie Reynolds is the Executive Director of AIRROC, the Association of Insurance and Reinsurance Run-Off Companies, the only U.S. nonprofit dedicated to promoting the interests of the legacy insurance and reinsurance community. She brings…
- Removing Friction for Growth in Wholesale Specialty with Leah Ohodnicki
This episode of In The Know features host Chris Hampshire and Leah Ohodnicki, Executive Vice President of Carrier Relations at RT Specialty. Leah leads strategic initiatives to strengthen trading partnerships and drive growth across the wh…
- Flipping the Script on Host Chris Hampshire
In this special episode of In The Know, our podcast host Chris Hampshire takes on the role of guest when he is interviewed by Spenser Villwock, Executive Director of the CPCU Society and President of Associations at The Institutes. Chris w…
- Building a Culture of Innovation with Rob Galbraith
In this 5th anniversary episode of In the Know, one of our earliest podcast guests returns to help us celebrate and to determine which of his 2020 predictions have come true. Rob Galbraith is the founder and CEO of Forestview Insights, an…
- Unpacking 200 Years of Insurance History with Marc Adee
Marc Adee is the CEO of Crum & Forster, a leading specialty insurance carrier founded in 1822 and headquartered in Morristown, New Jersey. Marc joined Fairfax in 2000 and holds a B.A. from Northwestern University and an M.B.A. from the Uni…
- Redefine What's Impossible with The Iron Cowboy, James Lawrence
James Lawrence , better known as The Iron Cowboy, is a world-renowned keynote speaker, bestselling author, and endurance athlete who redefined human potential by completing 50 Ironmans in 50 days across all 50 states — and then doing the u…
- The Data Revolution in Modern Claims Management with Heather Wilson
Heather H. Wilson , Chief Executive Officer of CLARA Analytics , has more than a decade of executive experience in data, analytics, and artificial intelligence, including Global Head of Innovation and Advanced Technology at Kaiser Permanen…
- InsurTech Ecosystem and the Future of Innovation with Delli Bhaskar Jagadeesan
Bhaskar serves as a Principal Technology Evangelist on Guidewire's Global Technology Alliances and Marketplace team. In his role, he works with solution, technology, and systems integration partners to develop technical integration strateg…
- Caribbean Insurance Insights with Ranesha Dean
Ranesha Dean is a branch manager for Caribbean Alliance Insurance Company, a regional general insurance company in the Eastern Caribbean, and is responsible for the Bahamas operations. Her career in the general insurance industry began in…
- Composing the Next Insurance Generation with Jim Jones
Jim Jones is the co-creator of the new In The Know podcast music and has been the Executive Director of the Katie School of Insurance & Financial Services at Illinois State University since 2001. The Katie School supports over 500 students…
- Identifying Emerging Issues and Exposures in the Insurance Industry with Tim Fletcher
Tim Fletcher is Gen Re's VP, Senior Emerging Issues Specialist, and an avid contributor to Gen Re's blog, and he edits the UM/UIM Liability Laws Survey. He is a graduate of the University of Minnesota (Bachelor of Arts, Journalism) and the…
- Ethical Decision-Making Throughout the Claims Lifecycle with Lori Hurkin
Lori Hurkin is the Director of Casualty Claims at Nationwide Insurance. Lori has over 31 years of experience and has worked for State Farm and Nationwide. Lori spent six years honing her leadership skills and facilitating effective communi…
- Understanding Ceded Risk and Reinsurance with Ryan White
Ryan White serves as Assistant Vice President and Director of Ceded Reinsurance at UFG Insurance. He has held the roles of associate, commercial, and senior underwriter, underwriting supervisor, and the first underwriting manager of UFG On…
- Product Strategy in the Ever-Changing Insurance Environment with Marisol Schulte
Marisol Schulte, CPCU, AIC, is a Senior Consultant of Personal Lines Strategic Planning and Insurance at TransUnion. Marisol supports in developing and executing TransUnion's product strategy for the personal lines property and casualty ma…
- Making Industry Risks into Opportunities with Dale Porfilio
In2Leadership keynote speaker Dale Porfilio, FCAS, MAAA, is the Chief Insurance Officer for the Insurance Information Institute (Triple-I) and President of the Insurance Research Council (IRC). In these roles, he leads the research and edu…
- Developing Niche Products for Healthcare Providers with Maia Jarvis
As Vice President of Operations at BLISCare, Maia Jarvis provides executive leadership for the company's MGU activities, spearheads product development, and oversees the ever-evolving BLISCare insurance management platform. With over 10 ye…
- The Evolution of Captive Insurance with Nick Hentges
Nick Hentges is CEO of Captive Resources, which represents over 6,700 shareholders in 48 member-owned casualty and medical stop loss group captives, with a total annual written premium of $4.7 billion. He has an extensive background in ins…
- A 2025 of Service and Growth for the CPCU Society with Sherry McFadden
This episode of In The Know features incoming 2025 CPCU President Sherry McFadden. Sherry recently retired from her position as Director of Enterprise Customer Care in Phoenix, AZ. Throughout her 34-year career with State Farm, she held va…
- Unlocking Insurance Careers with Rajesh Narayan
Rajesh Narayan is a seasoned insurance industry leader with experience in driving technology innovation, operations transformation, and business agility. In his early industry roles at Majesco, IDP, and ValueMomentum he has architected and…
- Building an Environmental Risk Management Program with James Pruitt
James Pruitt is the Vice President of Risk Management for GFL Environmental and is responsible for the risk management strategy, insurance and captive programs, claims management, and Enterprise Risk Management across North America. He joi…
- Advocating for Education and Inclusion in the Insurance Industry with Precious Norman-Walton
Precious Norman-Walton is an Account Executive with EG Bowman Co, based in NYC, and the Agent Program Manager for NAAIA (National African American Insurance Association). With over 18 years of Insurance Industry experience, she has served…
- The Importance of Elevating the Adjuster with Nikki Jackson
Nikki Jackson is the Senior Vice President of Strategy & Marketing at MTI America. Nikki is a data-driven strategic executive leader with over 17 years of experience in the property and casualty insurance and benefits delivery industry. Du…
- The Innovation of RiskTech with Jo Lynn Clemens
Jo Lynn Clemens, CPCU, ARM, is the CEO and Founder of RiskKarma.io, a strategic risk intelligence solution to reduce claims and improve workplace culture. Jo Lynn has over 20 years of experience in risk, compliance, and litigation, which i…
- Deciphering the Surety Space with Kara Skinner
Kara Skinner is a third-generation surety professional with an extensive background in surety, helping clients understand and obtain surety credit. Over the years, Kara has worked with many surety companies, retail agents, obligees, attorn…
- Embarking on a Career in Insurance with Ben Boas
Ben Boas is an Underwriting Trainee for Markel Specialty's Environmental team in Richmond, VA. He graduated from the University of South Carolina's Darla Moore School of Business in 2023 with a degree in Risk Management and Insurance, with…
- The Future of Insurance Talent with Connor Thomson
Connor Thomson is a second-year law student at Villanova University Charles Widger School of Law. After graduating summa cum laude with University Honors from Saint Joseph's University's Maguire Academy of Insurance and Risk Management in…
- Adopting a Flux Mindset with April Rinne
April Rinne is the opening keynote speaker at the upcoming In2Risk event and is a trusted advisor to well-known startups and companies, financial institutions, nonprofits, think tanks, and governments worldwide. For over two decades, she's…
- Living By the CPCU Code with Bruce McEwan
Welcome to the 100th episode of the In The Know podcast! Today's guest Bruce McEwan is the principal of PROMANCON, an insurance and risk management consulting organization specializing in management, risk management, conflict management, a…
- The Craft of Retail Risk Management with Janet Coffey
Janet Coffey is the Enterprise Risk Global Manager of Michaels Stores, one of the largest arts and craft retailers in the United States. With over two decades of risk management experience, Janet is a graduate of Dallas Baptist University…
- Digital Transformation in the Insurance Industry with Paul Roderick
Paul Roderick is a digital product owner and operations manager at Midwest Employers Casualty (a WRB company), where he's deeply involved in digital transformation and process improvement initiatives, as well as bringing technical and busi…
- Find Your Personal Power with the Success Doctor, Shirley Davis
Dr. Shirley Davis is the President and CEO of SDS Global Enterprises, Inc., and will be the closing keynote speaker at the In2Risk Conference this fall. Dr. Davis brings a unique background as a seasoned HR and Diversity & Inclusion global…
- Claiming Resilience in the Insurance Industry with Kristi Fox
Kristine A. Fox, CPCU, AIC-M, ARM, AIC, API, AINS, SCLA-Gold, is the Midwest regional claims manager for the Property Americas Division of Sedgwick, where she organizes deployment of field resources and oversees client accounts. Fox has ov…
- Litigative Problem-Solving in the Insurance Industry with Matthew Swafford
Matt Swafford is Senior Litigation Counsel at Shelter Insurance Companies, where he manages litigation across the United States for Shelter and affiliated companies and provides general counsel to Shelter's claims branches. He practiced la…
- Why Managed Care Matters with Joe Paduda
Joe Paduda is the principal of Health Strategy Associates and the author of the thought-provoking Managed Care Matters blog. He is also the president of CompPharma, LLC, a research and consulting firm dedicated to improving pharmacy progra…
- The Evolving Homeowners Market in Florida with Melissa Burt DeVriese
Melissa Burt DeVriese is the President at Security First Insurance Company. She has been with Security First Insurance Company since 2009 and has been President since March 2020. Before serving as President, she held a variety of roles, in…
- Uncovering Actionable Insights in Insurance with Sandip Chatterjee
Sandip Chatterjee is the Executive Vice President of Client Management & Innovation at MedRisk, leading the Account Management organization. He also leads the Product & Innovation for MedRisk where he is responsible for the creation of new…