The Service Stack: What Remains When Client Services Are Being Eaten by AI
AI's Impact on Client Services: What You Need to Know Read the newsletter: https://open.substack.com/pub/dogoodwork/p/the-service-stack-what-remains-when 00:00 Introduction: The AI Revolution in Client Services 00:33 Real-World Applications of AI 02:41 The Future of Client Services 04:50 Understanding the Services Stack 05:46 Layer 1: Execution 07:30 Layer 2: Template Strategy 09:19 Layer 3: Judgment-Driven Strategy 12:42 Layer 4: Transformation and Accountability 16:21 Layer 5: Belief 19:54 The Power of Belief in Client Relationships 21:35 The Future of the Agency Model 22:40 Introducing the Craft Model 23:35 AI's Role in the Craft Model 25:20 Adapting to the New Reality 28:59 Practical Steps for Transitioning 35:29 Final Thoughts and Call to Action