Breakthrough SaaS Growth with The Jasons
117: Guest Josh Schachter - AI, Churn & GRR, What’s Really Threatening SaaS Retention?
In episode 117 of Breakthrough SaaS Growth, Josh Schachter discusses the impact of AI on SaaS retention, the challenges of build versus buy decisions, and how financial scrutiny affects renewal conversations. The conversation also covers how Customer Success can adapt to protect…