Building Trust in Healthcare PART 2 with Rebecca Dillard

Key Topics Covered: How word-of-mouth marketing is driven by genuine care Patient comments as fuel for cultural and clinical transformation The real reason questions about mental health, falls, and bladder control matter Creating new programs like pelvic floor therapy and fall prevention based on CAHPS data Health literacy, team specialization, and interdisciplinary strengths at scale Using empathy and relationships to make data actionable Key Quotes: “Data is only good if we use it.” “Trust is marketing. Exceptional care is a billboard people share at dinner.” “Our job is to ask the curious questions patients didn’t even know they needed.” www.YourHealth.Org

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