The Salesforce Admins Podcast
Technology
About
The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.
Episodes
- Why Pattern Recognition Matters for Salesforce Admins
Adam Stark, CRM Systems Administrator at Belmont University, shares his journey from professional musician to Salesforce Admin, highlighting how pattern recognition skills from music aid in understanding Salesforce automations and learning…
- Agentforce Grid Enables Next-Gen Admins To Scale AI Workflows
Avi Shah discusses Agentforce Grid, a new Salesforce tool that simplifies the creation of AI workflows using a spreadsheet-like interface. It allows coordination of data, automation, and AI agents for tasks like case categorization and tra…
- How Agent Script Is Redefining the Admin Role
Salesforce Agent Script offers admins more control over AI agent behavior through Script view and Canvas view, shifting the admin role towards experience design and strategy. The episode features Joshua Birk, Senior Director of Admin Evang…
- How Salesforce Built a Scalable AI Puzzle App in Six Weeks
Senior AI Architect Jagan Nathan discusses the creation of a scalable AI-powered Slack app for Salesforce's "Million Dollar Puzzle" contest. The app, built in six weeks, handled millions of concurrent users and incorporated security measur…
- How Admins Can Get the Most Out of TDX 2026
Jennifer Lee and Eliza Riley discuss how Salesforce Admins can maximize their experience at TDX 2026. They highlight key features like Sneak Peeks, True to the Core Deep Dives, Ask the Experts, and the Agentforce Vibes Zone, offering advic…
- What Is My Trust Center and How Does It Help Admins?
John Maxey, Senior Product Manager at Salesforce, discusses the My Trust Center, a personalized tool for admins. It provides tailored information on incidents, releases, and maintenance, enhancing transparency and reducing noise.
- How Salesforce Admins Are Evolving To Run the Agentic Enterprise
The Salesforce Admins Podcast features Rebecca Saar, Senior Director of Admin Relations, discussing the evolving role of Salesforce Admins in the Agentic Enterprise. Admins are becoming guardians of trust and translators across systems, wi…
- How Can Agentforce Help Manage a Salesforce Backlog?
Neil Foglio, Solution Architect at Arkus, discusses managing Salesforce backlogs to prioritize requests and improve transparency using Agentforce. He explains the importance of a well-defined backlog and how to write effective backlog item…
- The Future of Salesforce Setup Is Agent-Driven
The Salesforce Admins Podcast features Cheryl Feldman discussing Agentforce, an AI-driven tool designed to simplify Salesforce Setup. Agentforce aims to reduce complexity by allowing admins to use conversational AI for tasks like troublesh…
- How Does Agent Script Give Admins More Control?
Joshua Birk, Senior Director of Admin Evangelism at Salesforce, discusses Agent Script, a new scripting language for building AI agents. He explains how it offers admins more control and predictability within the new Agentforce Builder, wh…
- What Are True to the Core Deep Dives at TDX?
Salesforce Admins Podcast features Kate Lessard, Lead Admin Evangelist, discussing the new True to the Core Deep Dive sessions at TDX. Key takeaways from their conversation are highlighted.
- How Do I Understand a Complex Salesforce Formula Quickly?
Gaurang Mathur, Senior Product Manager on the AI App Development team at Salesforce, discusses how Setup with Agentforce aids admins in creating, modifying, and understanding complex Salesforce formulas.
- How Agentforce Vibes Is Changing How Salesforce Admins Build Apps
Tiaan Kruger, Senior Director of Product Management at Salesforce, joins the Salesforce Admins Podcast to discuss Agentforce Vibes and its impact on building apps with AI on the Salesforce platform.
- The Importance of Human in the Loop for Agentforce
Joshua Birk, Senior Director of Admin Evangelism at Salesforce, discusses the importance of the human in the loop for building reliable and predictable AI on the Salesforce Admins Podcast. The episode covers key takeaways from their conver…
- Setup with Agentforce Makes Salesforce Admin Tasks Easier
Cheryl Feldman, Senior Director of Product Management at Salesforce, discusses how Agentforce can improve Salesforce Setup. Agentforce aims to make the Setup process smarter, faster, and more helpful.
- From Invisible to Intentional: A Practical Way Admins Can Approach Salesforce Security
Laura Pelkey and Kylie McKlveen discuss a framework for Salesforce admins to enhance org security on the Salesforce Admins Podcast.
- Exploring Agentforce Vibes Through Real-World Admin Use Cases
On the Salesforce Admins Podcast, Daryl Moon, Founder of CertifyCRM.com, discusses how curiosity and a test-first approach can optimize Agentforce Vibes. Key takeaways from the conversation are highlighted.
- How Can Admins Influence the Salesforce Product Roadmap?
Salesforce VPs Rebecca Sherrill and Shelly Erceg discuss updates to IdeaExchange, RoadmapExchange, and Idea Insights on the Salesforce Admins Podcast, explaining how admins can influence the product roadmap.
- 2026 Roadmap for Salesforce Admins: AI, Agentforce, and Emerging Trends
Jennifer Lee, Joshua Birk, and Kate Lessard from Salesforce's Admin Evangelist team discuss the 2026 roadmap for Salesforce Admins and Agentforce, including AI and emerging trends, and review predictions from the previous year.
- The Gift of the Admin
This episode of The Salesforce Admins Podcast presents a holiday fable about an admin named Riley facing the challenges of the season.