The CXChronicles Podcast
Business & Finance
About
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%. Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made. Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence. AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader. Our mission is to make customer & employee happiness a habit. ✅ The Voice of the Customer The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business lea
Episodes
- Top 1% CSM | Best Selling Author — Success Plan For Life! | Carl Lenocker
Hey CX Nation, In this week's episode of The CXChronicles Podcast #281, we welcomed Carl Lenocker, Senior Customer Success Executive at Splunk, based in San Francisco, CA. He is also the Chief Unicorn at Rockstar Unicorn Consulting. Carl h…
- Treat Every Customer Like Your Best Customer | Josh Schachter
Hey CX Nation, In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & Writing Book on how the world's most exceptional founders build businesses centered arou…
- Connecting Your Data To Milestone Moments That Drive Customer Growth | Jack Siney
Hey CX Nation, In this week's episode of The CXChronicles Podcast #279, we welcomed Jack Siney, Co-Founder & Chief Revenue Officer at FrontRace. FrontRace brings together your team’s real activity data and connects it across systems, and a…
- AI For Superhuman Customer Support | Ryan Wang
Hey CX Nation, In this week's episode of The CXChronicles Podcast #278, we welcomed Ryan Wang, Co-Founder & CEO of Assembled based in San Francisco, CA. Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-…
- CXWeekly Update | AI's Impact On Customer & Employee Experience
Hey CX Nation, In this CXWeekly Update episode #277 we walk through ideas, goals & CTAs the team at CXC has been focused on, not only internally but from the learnings we're being exposed to from clients & strategic partners on a regular b…
- Insurance Companies Doubling Down On CX | Todd Breton & Eileen Potter
Hey CX Nation, In this week's episode of The CXChronicles Podcast #276, we welcomed Todd Breton from Hippo Insurance & Eileen Potter from Smart Communications to talk through CX's role in the insurance industry. Smart Communications is the…
- The Voice Layer For AI In The Real World | Sagi Reuven
Hey CX Nation, In this week's episode of The CXChronicles Podcast #275, we welcomed Sagi Reuven, Chief Revenue Officer at Deepdub based in Tel Aviv, Israel. Deepdub is the enterprise voice infrastructure powering AI in production. Deepdub…
- Building All-in-One Customer Insight & Action Platform | Dave Rennyson
Hey CX Nation, In this week's episode of The CXChronicles Podcast #274, we welcomed Dave Rennyson, President & CEO at SuccessKPI based in the Washington, DC area. SuccessKPI is an on-demand insight and action platform that removes the obst…
- AI Powered Customer Intelligence To Grow Your Business | Varun Sharma
Hey CX Nation, In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY. Enterpret provides custom AI to transform how you understand customers – from feedback c…
- One Click Bug Reports Devs Love | Matt Rubright
Hey CX Nation, In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA. Jam powers the complete software development lifecycle, with AI that eliminates 84%…
- Empower Your Business Through Salesforce Utilization | Marcus Smith
Hey CX Nation, In this week's episode of The CXChronicles Podcast #271, we welcomed Marcus Smith, CEO at Cloud Trailz based in Atlanta, GA. Cloud Trailz offers their customers Saleforce help without all of the hassle by providing professio…
- CXWeekly Update | Make Happiness A Habit
Hey CX Nation, In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on. Full candor, we're in a full blown sales sprint to the end of the year to close 2025 with a bang…
- Build & Deploy AI Support Agents In Minutes | Valerie Li
Hey CX Nation, In this week's episode of The CXChronicles Podcast #269, we welcomed Valerie Li, Co-Founder & CEO of Duckie.ai based in San Francisco, CA. Duckie. ai is a no-code platform for customer support teams to build their own AI age…
- CXWeekly Update | Lessons From 5 Years Building CXChronicles
Hey CX Nation, Here's the first CXWeekly Update from CXC in a long time! This week's episode I walk through some ideas, goals & CTAs that I've learned from the 5 years of building CXC. Don't worry we have a ton of amazing guest interviews…
- Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane
Hey CX Nation, In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco, CA. UJET is a next-generation cloud contact center platform that leverages AI to…
- Charting Your Path To Success | Adam Coffey
Hey CX Nation, In this week's episode of The CXChronicles Podcast #266, we welcomed Adam Coffey, Founding Partner of The Chairman Group based in Dallas, TX. The Chairman Group™ is a consulting firm founded by Adam Coffey. Adam spent 21 yea…
- Creating Human Delivered, Digitally Enabled Services | Mario Baddour
Hey CX Nation, In this week's episode of The CXChronicles Podcast #265, we welcomed Mario Baddour, President & CEO of InteLogix, based in Park City, UT. InteLogix provides customer experience (CX) solutions and accounts receivable manageme…
- Uncomplicate Your IT and Customer Service | Mika Yamamoto
Hey CX Nation, In this week's episode of The CXChronicles Podcast #264, we welcomed Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks based in San Mateo, CA. Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service softw…
- Simplify Your Customer Interactions Today | Maxime Marchand
Hey CX Nation, In this week's episode of The CXChronicles Podcast #263, we welcomed Maxime Marchand, Senior Director of Product Management at GoTo based in Montreal, Quebec, Canada. As the leader in cloud communications and IT, GoTo addres…
- Accelerate Your AI Strategy With Amazon Web Services | Pasquale DeMaio
Hey CX Nation, In this week's episode of The CXChronicles Podcast #262, we welcomed Pasquale DeMaio, Vice President at Amazon Web Services (AWS) based in Seattle, WA. Launched in 2006, Amazon Web Services (AWS) began exposing key infrastru…
- CXC Live From Las Vegas At CCW, The World's Largest Customer Contact Event
Hey CX Nation, In this week's episode of The CXChronicles Podcast #261 we were capturing live interviews at Customer Contact Week at The Caeasar's Forum in Las Vegas, NV. We joined 5,000+ attendees, from 49 states, 51 countries, and spent…
- Bringing Hallmark Moments To The Business World | Patrick McCullough
Hey CX Nation, In this week's episode of The CXChronicles Podcast #260, we welcomed Patrick McCullough, President of Hallmark Business Connections, based in Kansas City, MO. Just like you rely on Hallmark to strengthen your personal relati…
- TaskUs Human Centered, AI Amplified | Joe Anderson
Hey CX Nation, In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX. TaskUs is a different breed of BPO. They are a co…
- CX Excellence Through AI Innovation | Live From Cyara XChange 2025
Hey CX Nation, In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assurance, where indu…
- Avaya Experience Platform - The Future Of CX Today | Tony Lama
Hey CX Nation, In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey. Avaya gives their customers the freedom to take their business in the directions t…
- Unleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week
Hey CX Nation, In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters. Our guest interviews for this IRL…
- Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne
Hey CX Nation, In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX. Humach combines the strengths of both humans and machines to deliver exceptional customer experiences. Since…
- Leveraging BPOs To Manage Your Customer Experience As Your Business Grows
Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very common for most Founders or executives to want to hire more full-time staff or add to…
- Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana
Hey CX Nation, In this week's episode of The CXChronicles Podcast #253, we welcomed Rishi Rana, CEO at Cyara based in Redwood City, CA. Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-b…
- Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee
Hey CX Nation, In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading brands based in New York. Attentive® is the AI marketing platform for leading brands…
- Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan
Hey CX Nation, In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA. Vinod leads all go-to-market, business and customer operations. He…
- Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World
Hey CX Nation, We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world.…
- Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton
Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX. After… 7 years of Customer Experience consulting… 30 years of driving b…
- Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin
Hey CX Nation, In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize their contact…
- CXCP Live At QuestionPro's XDay 2024 In Austin, TX
Hey CX Nation, In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a different type of episode of CXC as we had the opportunity to sit down with several am…
- Driving Growth Through High Velocity Market Research | Gary Pansino
Hey CX Nation, In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, Clorox, BMS. He now…
- Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran
Hey CX Nation, In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro. Vivek Bhaskaran is the founder and CEO of Que…
- Removing The Rocks From Any Customer Journey | Sean Albertson
Hey CX Nation, In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO. Sean Albertson is a keynote speaker, workshop facilitator, coach and consultant on trans…
- Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience
Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer experiences. AI has been arguably the most discussed topic in not only business but acr…
- Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes
Hey CX Nation, In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in Southern Pines, North Carolina. Instan…
- Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger
Hey CX Nation, In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in New York City. Lynn has 20+ years of experience developing and executing strate…
- Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman
Hey CX Nation, In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly risen to become the…
- Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor
Hey CX Nation, In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan, UT. This week's CXCP guest is Unstoppable at all things marketing: ABM, metrics-…
- Easing E-Commerce Pains One Click At A Time | Lee Roquet
Hey CX Nation, In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT. Lee is passionate about delivering exceptional customer, team, product, and brand experiences, he brin…
- Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey
Hey CX Nation, In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Ashu Dubey, CEO at Gleen AI based in the San Francisco Bay…
- Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua
Hey CX Nation, In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Kacey Felila Tolua, Strategic Thought Leader & Technology…
- American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz
Hey CX Nation, In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Stephanie Crase Moritz, Chief Customer Inno…
- America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood
Hey CX Nation, In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with John Spottiswood, Chief Operating Officer a…
- Breaking Barriers One Conversation At A Time | Sharath Keshava Narayana
Hey CX Nation, In this week's episode of The CXChronicles Podcast #233 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas earlier this month with Sharath Keshava Narayana based in Palo Alto, CA. S…
- Curating Memorable & Profitable Customer Experiences at Molson Coors Beverage Company | Trey Wade
Hey CX Nation, In this week's episode of The CXChronicles Podcast #232 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas with Trey Wade, Head of Consumer Experience at Molson Coors Beverage Compan…