The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
CSG's Megan Lukitsch on radical simplicity in CX
Megan Lukitsch, VP of Global Sales, CX at CSG, discusses radical simplicity in customer experience. She explains how focusing on effortless outcomes and leveraging AI can be a growth strategy by simplifying the customer journey to the point of being forgettable in a good way.