The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
From eTail: NoFraud Head of CX Breanna Moreno on customer loyalty, post-purchase abuse, and the moments after a sale
This episode features Breanna Moreno, Head of CX at NoFraud, discussing post-purchase abuse and its impact on customer loyalty and brand profitability. The conversation explores how brands can navigate the challenges of customer experience after a sale.