The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services
This episode of The Agile Brand with Greg Kihlström features Pasquale DeMaio, Vice President of Customer Experience Services at AWS. They discuss balancing AI-driven efficiency with responsibility in customer experience, addressing concerns about job displacement, ethical risks…