Radically Personal
Business & Finance
About
The world has changed. The way we as consumers communicate, transact, and how we expect to be treated by the companies we buy from; it’s all changed. Which means it’s time to get Radically Personal with your customers. Radically Personal isn’t just a buzzword— it’s a customer service movement. It puts the customer at the heart of everything a company does. The result? A stronger connection with your customers, increased loyalty, and even branded tattoos! In each episode of Radically Personal, Gladly CEO, Joseph Ansanelli, connects with radically personal customer service leaders at the world’s most beloved brands. If you’re in the business of customers and curious to learn how these change agents built a Radically Personal service culture that drives their company’s growth, this podcast is for you.
Episodes
- How Ulta turned 45 million loyalty members into an AI advantage
Adam Seed, with decades of customer experience including at Nordstrom and Ulta Beauty, shares how Ulta integrates AI as a team member. He explains the importance of 45 million loyalty members as a data foundation for personalization and re…
- From store floor to C-Suite, and how a 30-year Crate & Barrel veteran turned service into revenue
Kate Showalter, Crate & Barrel VP, discusses her 30-year journey from store floor to C-suite, transforming customer service into a revenue source. She shares insights on team building, leading change in the AI era, and her CX shadow progra…
- Scaling sustainability and service with AI at PACT
Lauren Inman-Semerau shares her approach to scaling PACT's sustainability and service operations through strategic AI implementation, focusing on team buy-in, unified data, and innovative strategies.
- Unleashing AI to Scale Happiness and Loyalty at BARK
Nari Sitaraman and Hernan Giraldo from BARK discuss how the company prioritizes customer service and IT partnerships to fulfill its mission of making dogs happy. They explore how these operational connections help improve the experience fo…
- Zenni Optical’s 20/20 Vision for Exceptional Customer Service
Brian Kershon, the Director of Global Customer Service at Zenni Optical, discusses the customer service strategies that have led the company to be recognized by Newsweek for five consecutive years.