Practically Tomorrow
Technology
About
The world of work is always on the verge of the next big disruption–but how do you make it work for your organization today? The Practically Tomorrow podcast, produced by GoTo, explores emerging tech trends in AI, customer experience, security, and more to uncover practical, ready-to-use strategies. In each episode, industry experts share real-world insights to help you, and your organization, thrive in a constantly evolving landscape. Learn more at GoTo.com.
Episodes
- The Era of the Empath: What MSPs Need to Win in the Age of AI with Amy Babinchak
Steve Shattuck and Amy Babinchak discuss the role of empathy, active listening, and client relationships for MSPs in the AI era. They cover how to prepare staff for AI and the importance of making customers feel cared for.
- Business Continuity and Disaster Recovery for MSPs and IT Leaders in an Extortion-First Cyberthreats Era, with Acronis
James Abercrombie of Acronis discusses business continuity and disaster preparedness with Mike Gutierrez, highlighting the shift to extortion-first cyber tactics and the importance of addressing data exposure and reputational risk.
- The Intersection of Product and CX, in the Age of AI, with Adrian Brady-Cesana from CXChronicles
Max Marchand and Adrian Brady-Cesana explore how AI is transforming product development and customer experience, discussing AI's role in feedback collection, personalization, and maintaining brand trust. They also touch upon the impact of…
- Human-Centered AI, a Data Science Perspective with Beth Rudden CEO of Bast AI
In this episode of Practically Tomorrow, GoTo's Olga Lagunova discusses human-centered AI with Beth Rudden, CEO of Bast AI. They explore explainable AI through a data science lens, focusing on applications in healthcare, the need for trans…
- AI and the Employee Experience with Dan Schawbel, New York Times bestselling author
Dan Schawbel and Meredith Hawkins explore how AI is transforming the employee experience and talent development, citing GoTo's 2025 Pulse of Work report. Key findings indicate employee skepticism about AI hype alongside underutilization of…
- Practical AI Adoption and Navigating the AI Gold Rush, with Neil C. Hughes from the Tech Talks Daily Podcast
Olga Lagunova and Neil C. Hughes discuss practical AI adoption for business leaders, focusing on aligning AI with business problems, data readiness, employee training, and achieving measurable wins.
- How AI is Transforming HR and the Workforce, with Dan Schawbel, New York Times bestselling author
Meredith Hawkins and Dan Schawbel discuss how AI is changing the workforce and HR. They cover AI's impact on employee experience, job functions, and the findings from GoTo's 2025 Pulse of Work report, including employee preferences for rem…
- From Hype to Reality, How AI is Shaping Leadership and the Future of Work, with Jacob Morgan
Jacob Morgan joins Peter Mahoney to discuss how AI is transforming the workplace and leadership, drawing on insights from GoTo's 2025 Pulse of Work report. The conversation covers AI's potential, its impact on remote work preferences, and…
- Defending Against GenAI-assisted and the World's Most Alarming Cyberthreats with Acronis' Cybersecurity Evangelist, Steve Brining (CISSP)
Steve Brining of Acronis discusses current cyberthreats, including AI-driven attacks, and defense strategies for businesses and consumers, referencing Acronis' Cyberthreats Report.
- How AI is Influencing the Job Market, with Zeus Kerravala
Peter Mahoney and Zeus Kerravala discuss how AI is influencing the job market, covering its impact on jobs, the importance of re-skilling, and the roles of employers and governments in the ongoing digital transformation.
- How AI is Reshaping the World of Work, with Brian Solis
Brian Solis joins Peter Mahoney on Practically Tomorrow to discuss how AI is transforming the workplace and human behavior. They explore employee sentiment towards AI, with 62% finding it overhyped, and 86% not using it to its full potenti…
- The Competitive Advantage of GenAI and CX, with CXOTalk Podcast Host Michael Krigsman
Joe Walsh and Michael Krigsman explore how Generative AI can provide a competitive advantage in customer experience. They emphasize the importance of seamless AI integration, trust, transparency, leadership, and data quality, and discuss A…
- Generative AI and the Future of IT, with Big Technology Founder and CNBC Contributor Alex Kantrowitz
Alex Kantrowitz, founder of Big Technology, joins Alix Hagan of GoTo to discuss generative AI. They cover major AI players like OpenAI and Google DeepMind, the influence of AI on IT for SMBs, and practical implementation strategies.
- Unlocking AI's Potential for SMBs, with Independent Tech Analyst Jon Arnold
David Evans and Jon Arnold explore how AI can help small to medium-sized businesses automate tasks, improve efficiency, and leverage AI agents. They also discuss the digital workforce and selecting the right AI technology partner for digit…
- Human-Centered AI, with Beth Rudden CEO of Bast AI
Olga Lagunova speaks with Beth Rudden, CEO of Bast AI, about implementing human-centered AI solutions, upskilling organizations, and the future of AI, including AI literacy and community-driven AI.
- AI, the Overnight Sensation 70 Years in the Making, with Rudina Seseri from Glasswing Ventures
Peter Mahoney and Rudina Seseri explore the evolution and impact of AI, discussing its implications for the future workforce and offering advice for businesses on AI adoption using the Glasswing Ventures' Enterprise AI Value Creation Frame…
- Zero Trust and Cybersecurity, with Brian Deitch from Zscaler
Jesse Booth and Brian Deitch explore practical Zero Trust security strategies and AI's impact on cybersecurity. The episode highlights the role of IT teams in adopting a Zero Trust model.
- Boosting Customer Satisfaction with AI, featuring Sensys Gatso USA
Peter Mahoney of GoTo and Ron Given of Sensys Gatso USA explore how Sensys Gatso USA implemented AI to improve their call center's quality assurance and employee efficiency, leading to higher customer satisfaction.
- AI and the Future of Customer Experience, with CX Expert Shep Hyken
David Evans and customer experience expert Shep Hyken explore practical AI applications for enhancing customer service. They cover AI's evolution, ethical considerations, the importance of human interaction, and strategies for selecting AI…