Fall 2025 | KPIs Redefined: Kindness, Presence, and Investment in Online Learning
In this Faculty Leading the Change Podcast Edition episode, our host and facilitator, Deb Mattoso, talks with Dr. Heather Alonge (Core Faculty, Master of Healthcare Administration) about reimagining KPIs for online learning—not just key performance indicators, but also Kindness, Presence, and Investment. Drawing on pandemic-era experiences, these KPIs demonstrate how human-centered metrics complement completion rates and test scores, and share practical tactics to build classrooms where students feel seen and supported. Learn more about the Faculty Leading the Change Series. → https://tinyurl.com/flc-series