183: Hearing Loss Awareness Designing for Empathy at Scale (HSBC) - Georgie Cooke, Louise Bassiri and Michelle Parry-Slater
HSBC UK implemented an award-shortlisted hearing loss awareness program, created with RNID and Jam Pan. The program used simulated first-person video scenarios to help colleagues experience hearing loss, leading to over 4,000 completions, a 400% increase in disclosures, and…