Knowledgebase Ninjas
Technology
About
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
Episodes
- Role of Cybersecurity Documentation: Beyond Compliance with Abhishek Sahoo
In this episode of Knowledge Base Ninjas, Gowri speaks with Abhishek Sahoo, Cybersecurity Documentation Specialist at Tetra Pak, about how technical documentation has evolved into a strategic business function. The conversation explores ho…
- No One Wants to Submit a Ticket: Role of Documentation with Rachel Johnson, Ripple
Rachel Johnson explains how documentation has evolved beyond a support function to become integral to the product experience, aiding users from onboarding through long-term engagement. The discussion covers AI's influence on information re…
- Building Down-to-Earth Documentation: Lessons from Cody Deitz
Cody Deitz shares his unconventional path into technical writing on Knowledge Base Ninjas, focusing on creating user-centered documentation. He discusses the impact of AI, stressing the continued importance of foundational skills like audi…
- Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS
This episode features Sadhana Suresh discussing how to properly measure documentation performance. It highlights the importance of combining quantitative data with qualitative feedback to understand user experience and improve documentatio…
- Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo
Strahinja Milosevic shares insights on the expanding responsibilities of technical writers, noting that writing itself is a small component of the role. He addresses AI's dual role as assistant and disruptor, emphasizing that human communi…
- Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea
Oana Turnea, a Technical Program Manager at Microsoft, shares insights on managing documentation systems at scale on the Knowledge Base Ninjas podcast. She advocates for simple documentation practices and discusses the impact of AI while s…
- How Content Structure Directly Impacts AI Accuracy with Rahel Bailie, Content Seriously
In this episode of the Knowledge Base Ninjas podcast, we have Rahel Anne Bailie, Senior Content Consultant, from Content Seriously. She talks about how organizations are approaching AI and where many miss the mark strategically. She points…
- Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla
In this episode of the Knowledge Base Ninjas podcast, Sakshi Shah, Technical Writer at Tesla explores how documentation is evolving in the age of AI, where content must serve both human readers and AI systems. The discussion highlights why…
- Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting
In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves user…
- Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt
This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova , Technical writer from Bolt, who shares her path from technical support to technical writing and the skills that shaped her career. This episode highlights the…
- Rethinking Content Evaluation in the AI Era: Insights from Netra Pawar, Meta
In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lif…
- Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat
In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going b…
- Exploring AI in Technical Writing with Jason Christie, Shopify
In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing st…
- Introducing Document360 Global Writers Awards
Calling all Global Writers, your moment in the spotlight is here. We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's mo…
- How to Make Docs Effective & Mistakes to Avoid: A Chat with Pradeep, Coralogix
In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable…
- How AI Is Reshaping Documentation Workflows – Ankur Parekh, SnapLogic
In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficie…
- Keeping Docs Structured and Manageable: Insights from Marco Spinello, Booking.com
In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audie…
- Content Frameworks and Their Impact on Docs with Betty Mann, Oracle
In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficien…
- Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security
In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical detai…
- How Content Operations Drive Consistency with Caley Burton, Cloudflare
In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consis…
- Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle
When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesth…
- Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google
In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely…
- Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Customer-First Documentation in the Age of AI with Kirsti Wall, Everi
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Accessibility as a Core Writing Principle with Stacy Reed, Wavelo
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Building a Documentation Team from Scratch with Paul Taylor, Anaplan
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Structured Technical Writing Process: Insights from Luke Bayler
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Art of Simplification : Bridging the Gap Between Products and People with Matthew Olapade
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan
Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - ht…
- AI’s Role in Redefining Processes and Workflows
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is power…
- The Role of Audience Analysis in Creating Effective Technical Content
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is power…
- How Technical Documentation Empowers Developers
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is power…
- The Beginner’s Playbook to Technical Writing with Natalia Kloda, SAP
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is power…
- Topic-based authoring and single sourcing with Pooja Laxmeshwar, BAI Communications
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is power…
- Impact of visuals in technical documentation with Dennis Dawson, Ripple
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is power…
- Proposal Writing(RFPs): Steps and Challenges with Mickella Rast, Chenega
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is power…
- Information Architecture for Technical Writers with Lana Brindley, Shippit
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner today! Visit www.document360.com/partners today! Knowledgebase Ninjas is…
- User Manuals: Benefits and Best Practices with Syed Haroon Shah, Edetek
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner today! Visit www.document360.com/partners today! Knowledgebase Ninjas is…
- Exploring Use cases and Limitations of GenAI in Technical writing with Rene, Box
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner today! Visit www.document360.com/partners today! Knowledgebase Ninjas is…
- UX Writing: Breaking Down the Essentials
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner today! Visit www.document360.com/partners. Visit www.document360.com/par…
- Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner today! Visit www.document360.com/partners today! Knowledgebase Ninjas is…
- Improving documentation with user feedback with Iga Koprowska, Akamai
Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is power…