Knowledge at Wharton

Are Bad Listeners Actually Bad at Listening?

Research  from Wharton professor  Rebecca (Becky) Schaumberg  and PhD student  Zhiying (Bella) Ren  reveals how disagreement in a conversation is often mistaken for bad listening, regardless of how engaged the listener is. Schaumberg explains their findings. Hosted on Acast. See acast.com/privacy for more information.

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