Grow Your Clinic
Business & Finance
About
Want to know how to Grow Your Clinic? In this podcast, the Clinic Mastery team share the stories and strategies of successful clinic owners so that you can confidently grow your clinic too. Check out clinicmastery.com to access the growth resources mentioned in the podcast.
Episodes
- How to Recruit Practitioners Without Posting a Job Ad | GYC Podcast 363
This episode of the Grow Your Clinic podcast focuses on recruiting practitioners proactively, using Instagram and a strong online presence instead of traditional job ads. It details strategies like time-blocking, building a talent pipeline…
- How Clinic Owners Waste Money On Paid Marketing | GYC Podcast 362
Peter Flynn discusses foundational elements for effective clinic paid marketing, emphasizing a strong offer, high-converting website, and efficient follow-up systems. The episode covers avoiding wasted ad spend by tracking the right metric…
- Content That Attracts Patients AND Therapists | GYC Podcast 361
Michael Rizk joins the Grow Your Clinic podcast to discuss evolving clinic content strategies using social media marketing. He shares practical advice on creating simple videos, leveraging local settings, and maintaining consistency to att…
- Why Great Leaders Choose Clarity Over Comfort | GYC Podcast 360
In Grow Your Clinic Podcast 360, Andrew Daubney discusses why great leaders prioritize clarity over comfort, emphasizing accountability and honest conversations. The episode covers building a strong leadership team, setting clear expectati…
- From 8 to 18 Clinics in 9 Months... Here's What Nearly Broke Us! | GYC Podcast 359
This episode of Grow Your Clinic features Marcio, CEO of Move Beyond, discussing the rapid scaling of his business from 8 to 18 clinics in 9 months. He shares insights on vision, exit strategies, financial discipline, team alignment, and c…
- Fill Your Books Without Chasing New Patients | GYC Podcast 358
This episode of the Grow Your Clinic podcast explains Patient Visit Average (PVA), detailing its importance for measuring treatment effectiveness, guiding clinical pathways, and enhancing patient engagement. It offers strategies for effect…
- How Top Clinics Predict Profit Before It Happens | GYC Podcast 357
This episode of Grow Your Clinic focuses on how clinic owners can proactively manage finances and plan for growth. It covers setting profit targets, creating roadmaps, utilizing financial tools like the Rolling Break-Even spreadsheet, and…
- Handling A Clinic Crisis That Made It On The News | GYC Podcast 356
In GYC Podcast 356, Hannah Dunn details how she managed a public crisis involving her OT clinic. She outlines her "What Now Framework" for addressing challenges, emphasizing team collaboration, transparent communication, and reputation man…
- The Clinic Leadership Talk That Blew Our Socks Off! | GYC Podcast 355
This episode debriefs the 2026 Grow Your Clinic Summit, highlighting the power of community and shared experiences among clinic owners. It covers strategies for overcoming challenges, insights from speakers on leadership and HR, and detail…
- The 1% Improvements That Grow Clinics | GYC Podcast 354
This episode of Grow Your Clinic discusses the impact of '1% improvements,' small changes in areas like phone scripts, email communication, and client interactions, which can compound to drive significant clinic growth and enhance the clie…
- Why Most CPD Doesn’t Change Clinic Performance | GYC Podcast 353
This episode of the Grow Your Clinic podcast discusses how to make Continuing Professional Development (CPD) a strategic growth tool for clinics. It covers aligning CPD with therapist goals, measuring its impact through implementation and…
- Get Off The Front Desk? The Practice Manager Dilemma | GYC Podcast 352
This episode of the Grow Your Clinic podcast with Bec Clare discusses the challenges practice managers face balancing front desk responsibilities with strategic business growth. It offers practical strategies for time-blocking, task delega…
- From Employee to Owner: The Shareholder Buy-In Story | GYC Podcast 351
This episode of the Grow Your Clinic podcast details Hannah's experience transitioning a team member into a shareholder of her OT clinic. It covers business valuation, share percentage, agreement structuring, and the emotional aspects of s…
- The 4-Part Framework That Turns People Problems Into Performance | GYC Podcast 350
This episode of Grow Your Clinic features Sara Siami discussing clinic culture, emphasizing clear standards of behavior and performance over perks. It introduces a four-part framework for addressing people problems and improving performanc…
- What Is Your Clinic Actually Worth? | GYC Podcast 349
This episode of the Grow Your Clinic podcast features Andy Wang, an accountant and clinic valuation specialist, who explains the process of business valuation. The discussion covers how adjusted profit is calculated, the importance of clea…
- Why Focusing on Results Alone Won’t Fix Team Performance | GYC Podcast 348
This episode of Grow Your Clinic, podcast 348, discusses building high-performing clinic teams by focusing on trust as the foundation. It covers vulnerability, healthy conflict, and accountability using frameworks from Patrick Lencioni's "…
- Why Growing Your Clinic Might Require Shrinking First | GYC Podcast 347
This episode of the Grow Your Clinic podcast discusses why focusing solely on utilisation metrics can be misleading for profitability. It explores financial utilisation, revenue metrics, and service mix, offering strategies for efficiency…
- The $600k Decision That Made My Husband Quit His Job for the Clinic | GYC Podcast 346
This episode features Hannah Dunn
- Running a Clinic With Your Spouse: Mistakes, Headaches, and Breakthroughs | GYC Podcast 345
This episode discusses the challenges and strategies for successfully managing a clinic with a spouse. It covers the importance of setting boundaries, defining roles and KPIs, maintaining financial transparency, and scheduling protected ti…
- From New Grad to Profitable Practitioner - Fix Your Onboarding | GYC Podcast 344
This episode of Grow Your Clinic discusses effective onboarding strategies for new graduates, focusing on setting elevated expectations, providing structured support, and utilizing clear benchmarks and feedback to build confidence and comp…
- How To Find More Money And Time To Build Your Dream Clinic | GYC Podcast 343
This episode of the GYC podcast focuses on building momentum in the new year by mastering time, money, and priorities. It offers practical strategies for calendar management, financial clarity, patient reactivation, and strengthening refer…
- Clinic Location: The Growth Lever We Underestimated | GYC Podcast 342
This episode of Grow Your Clinic features Bec Claire discussing successful clinic relocation and launch strategies. Key topics include site selection criteria, marketing plans, financial management, and clinic design to attract and retain…
- Every Clinic Has an Onboarding Gap... And It’s Personal! | GYC Podcast 341
This episode of Grow Your Clinic podcast discusses how clinic onboarding is more about personal connection than processes. Hosts Ben and Jack O'Brien explore creating intentional first impressions, asking key questions, and using coaching…
- When You’re ‘Working on the Business’, Focus on These 3 Outcomes | GYC Podcast 340
This episode of Grow Your Clinic podcast focuses on three essential outcomes for business growth: developing your team, managing cash flow, and filling your appointment books. Strategies discussed include prioritizing team development for…
- Reflecting on 2025: Surprises, Changes, and Lessons from the CM Team | GYC Podcast 339
The Clinic Mastery team reflects on their 2025 year-in-review, discussing successful strategies, team dynamics, leadership changes, and lessons learned. This episode offers insights into recruitment, fee structures, organic marketing, and…
- Onboarding New Graduates: Success Strategies in Their First 100 Days | GYC Podcast 338
This episode of the Grow Your Clinic podcast details a three-stream onboarding framework (personal, professional, practice) for new graduates, focusing on building confidence and competence within their first 100 days through purposeful sh…
- Start 2026 With Your #1 Project and This 90 Day Plan Approach | GYC Podcast 337
This episode of Grow Your Clinic (GYC Podcast 337) focuses on proactive planning for clinic owners. It provides a 90-day plan approach to help owners cut through distractions, focus on high-impact projects, set clear goals, and use plannin…
- The Heck Yes (or No Way!) Recruitment Playbook | GYC Podcast 336
Episode 336 of the Grow Your Clinic podcast discusses a seven-step recruitment framework designed to prevent costly hiring mistakes. It emphasizes involving the team and conducting structured interviews to ensure candidates are a good skil…
- The Agency Dilemma: Stop Paying for Marketing That Doesn’t Get New Patients | GYC Podcast 335
This episode of the Grow Your Clinic podcast discusses how clinic owners can evaluate their marketing agencies. It covers essential definitions like conversion, Client Acquisition Cost, and Lifetime Value, and emphasizes setting clear expe…
- The Top 5 Questions Every Clinic Owner Should Ask When Hiring | GYC Podcast 334
This episode of Grow Your Clinic podcast focuses on proactive recruitment for clinic owners. Hosts Ben and Bec discuss building a candidate pool, creating an engaging "Join Our Team" page, using social media, and effective interview techni…
- The End-of-Year Review Every High-Performing Clinic Owner Prioritises | GYC Podcast 333
This episode of Grow Your Clinic (GYC Podcast 333) details how high-performing clinic owners can conduct effective year-end reviews. It covers essential metrics such as revenue, appointments, and retention, and explains how to use this dat…
- How Parenthood Made Me Rethink Every Part of My Business | GYC Podcast 332
This episode of the Grow Your Clinic podcast discusses strategies for clinic owners to prepare for maternity leave, focusing on empowering the team and setting realistic expectations. It emphasizes that stepping away can strengthen the bus…
- Clinic Mastery | Watch us find $100K in clinic growth using your data | GYC Podcast 331
This episode of the Grow Your Clinic podcast, GYC 331, focuses on using data for clinic growth. Hosts Ben and Jack demonstrate how the Allie platform centralizes metrics and training, using real clinic data to illustrate how metrics like P…
- Clinic Mastery | The Truth About Coaching & What You’re Really Buying | GYC Podcast 330
This episode of the Grow Your Clinic podcast features Ben, Hannah, Jack, and Pete discussing the transformative power of coaching for clinic owners. They explore how coaching cultivates personal growth, enhances decision-making, and foster…
- Clinic Mastery | Don't Start 2026 Without This New Year Checklist | GYC Podcast 329
This episode of Grow Your Clinic (GYC Podcast 329) offers a New Year checklist for clinic owners, covering planning trading days, financial management, client onboarding, and the Three-Question Reflection Method to align time, team, and sy…
- Clinic Mastery | Celebrating Your Team’s Success This Holiday Season | GYC Podcast 328
In GYC Podcast 328, hosts Ben, Jack, and Hannah discuss celebrating team success during the holidays. They cover planning parties, acknowledging contributions, and the significance of meaningful gifts for teams and referral partners.
- Clinic Mastery | Stay Ahead: Your Clinic’s Year-End Checklist | GYC Podcast 327
This episode of the Grow Your Clinic podcast provides a year-end checklist to help clinics manage the holiday season. Hosts Ben, Jack, and Hannah discuss proactive strategies for client bookings, team management, financial health, and mark…
- Clinic Mastery | Your Clinic’s Leaking Money - Here’s How to Stop It | GYC Podcast 326
This episode of Grow Your Clinic focuses on identifying and eliminating hidden expenses within a clinic. Hosts discuss strategies for cost management, differentiating between expenses and investments, and reallocating funds to improve prof…
- Clinic Mastery | Most clinics charge too little (here’s how to fix it) | GYC Podcast 325
Episode 325 of the Grow Your Clinic podcast discusses undercharging in Australian physiotherapy clinics. Hosts Ben, Bec, and Jack explore tiered pricing models to align fees with experience, boost profitability, and improve sustainability.…
- Clinic Mastery | Set Performance Targets For Practitioners Without Hurting Culture | GYC Podcast 324
Episode 324 of the Grow Your Clinic Podcast, featuring Ben, Hannah, and Jack, discusses setting performance targets for clinic practitioners. The episode focuses on establishing clear KPIs that align with individual goals to motivate staff…
- Clinic Mastery | Feel Like Admin Meetings Are a Waste of Time? | GYC Podcast 323
This episode of the Grow Your Clinic Podcast focuses on transforming unproductive admin meetings into energizing sessions. Hosts Jack and Bec offer strategies for setting clear agendas, fostering open communication, boosting team engagemen…
- Clinic Mastery | Why Your Clinic Systems Don’t Stick (And How to Fix It) | GYC Podcast 322
Episode 322 of the Grow Your Clinic podcast addresses why clinic systems often fail due to premature abandonment. Hosts Jack, Dan & Bec discuss overcoming 'shiny ball syndrome,' fostering consistency, and implementing effective systems thr…
- Clinic Mastery | Reactivate Clients Without Being Salesy in Your Clinic | GYC Podcast 321
Episode 321 of the Grow Your Clinic podcast discusses effective strategies for reactivating past clients. Hosts Jack, Hannah, and Peter Flynn explore how to avoid a salesy approach by integrating reactivations into client care, discuss the…
- Clinic Mastery | Train Your Admin With These Four Scripts | GYC Podcast 320
Episode 320 of the Grow Your Clinic podcast covers 4 essential scripts for training admin teams, aiming to improve client experience and retention. It explores effective onboarding, handling client questions, and using scripts as a base fo…
- Clinic Mastery | Facebook Ads for Clinics: What Actually Works? | GYC Podcast 319
In this episode of the Grow Your Clinic podcast, Ben, Jack, and Peter discuss marketing strategies for clinics, focusing on the differences between Google Ads and Facebook Ads. They cover budget allocation, lead generation, and how to effe…
- Clinic Mastery | Defining the Role of Practice Managers | GYC Podcast 318
This episode of Grow Your Clinic podcast focuses on the critical importance of defining the role and title of practice managers. It covers how clear position descriptions aid recruitment, prevent burnout, and enhance clinic culture and cli…
- Clinic Mastery | Get New Practitioners Fully Booked in 100 Days | GYC Podcast 317
Episode 317 of the Grow Your Clinic podcast, featuring Ben, Hannah, and Jack, offers strategies for fully booking new practitioners within 100 days. It covers making new hires feel welcome before their first day, setting clear expectations…
- Clinic Mastery | Get New Patients Without Relying On A Key Referral Source | GYC Podcast 316
Episode 316 of Grow Your Clinic, hosted by Ben, Hannah, and Jack, explores how to build trust with referrers and secure a steady stream of clients. The discussion covers consistent communication, understanding referrers' needs, creative st…
- Clinic Mastery | What Gets You More New Patients: Meta or Google Ads? | GYC Podcast 315
This episode of Grow Your Clinic podcast, featuring Peter Flynn, discusses the effectiveness of Google Ads versus Meta (Facebook/Instagram) ads for acquiring new clinic patients. It covers strategies for optimizing ad spend, targeting qual…
- Clinic Mastery: Thriving Kids & NDIS Changes: What’s Next for Clinics? | GYC Podcast 314
This episode of Grow Your Clinic discusses the new Thriving Kids Program and its impact on NDIS participants and clinic operations. Hosts Ben, Jack, and Hannah cover navigating NDIS uncertainties, financial management, patient experience,…