Gartner ThinkCast
Business & Finance
About
Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast
Episodes
- Inside the Top Cybersecurity Trends for 2026
This episode of Gartner ThinkCast explores the top cybersecurity trends for 2026. Experts discuss the impact of AI adoption, agentic systems, and regulation on security programs, and how CISOs are rethinking their operations and investment…
- The 4 Cs of Manager Communication: How to Build Trust, Clarity and Engagement
In this episode, Gartner VP Analyst Alexandra Earl introduces the 4 Cs of Manager Communication Competencies: Championing, Coaching, Conversing, and Connecting. She outlines a framework to elevate communication and improve team engagement,…
- AI After the Hype: Why Scaling Value Means Quitting More
Gartner VP Analyst Tori Paulman discusses how CIOs can move beyond AI hype by scaling value and strategically deciding which initiatives to persist with or discontinue. The episode explores the leadership skills needed to transition from p…
- The "AI-Free" Trust Disruption: Backlash or the Future of Responsible AI?
Gartner Senior Director Analyst Deepak Seth discusses the rising trend of "AI-free" trust and its implications for responsible AI governance and brand credibility. The episode explores how leaders can balance automation with human-centric…
- The AI Upskill Most Teams Are Overlooking
In this episode of Gartner ThinkCast, Distinguished VP Analyst Mandi Bishop discusses the importance of soft skills in successful AI initiatives. She explains how CIOs can address risks like automation bias and foster critical thinking to…
- Human Moments That Matter in an AI‑Driven Customer Experience
In this episode of Gartner ThinkCast, Distinguished VP Analyst Don Scheibenreif discusses the balance between AI-driven efficiency and human empathy in customer experience. Recorded at the Gartner CIO Leadership Forum, the session highligh…
- How AI Really Thinks — and Why It Hallucinates
Gartner Chief of Research Chris Howard discusses the causes of AI hallucinations and how they reflect machine reasoning. The episode explores advancements like multiagent systems and physics-informed neural networks, and offers guidance on…
- AI Is Ready, Your Workforce Isn't: Why AI ROI Falls Short
Gartner VP Analyst Alicia Mullery discusses why many AI initiatives fail to deliver business ROI due to a lack of workforce readiness. She explores how organizations must focus on role redesign, talent management, and change management rat…
- No APIs, No AI: Organizing Software Engineering for Today's AI Reality
Gartner experts Manjunath Bhat, Akis Sklavounakis, and Shameen Pillai discuss how software engineering must evolve to scale GenAI and agentic AI. They explore necessary team structures, platform engineering patterns, and the importance of…
- Mastering the Hype Cycle: How Cybersecurity Leaders Win With AI
Gartner experts Christine Lee and Leigh McMullen discuss how cybersecurity leaders can leverage AI hype as a strategic advantage. This episode covers using outcome-driven metrics, managing risks of generative AI, and learning from early AI…
- A World Without Truth: Building TrustOps for the AI Era
Gartner Fellow Dave Aron discusses the enterprise risks of disinformation in the AI era and introduces the concept of TrustOps as an essential organizational discipline. The episode explores why traditional cybersecurity is insufficient an…
- IT Operations Are Not Ready for AI Agents: How to Respond Today
Gartner experts Autumn Stanish and Paul Delory discuss the impact of AI agents on IT operations and the necessary changes for I&O teams. They address risks like AI agent sprawl and outline strategies for building infrastructure to support…
- Nail Your Next Board Presentation: The Framework Every CIO Needs
Gartner expert Tina Nunno discusses how CIOs can improve board presentations by aligning tech investments with shareholder value. The episode provides a framework for communicating ROI, risk, and innovation to increase board confidence.
- Your CEO's Priorities for 2026: The New Executive Playbook
In this episode of Gartner ThinkCast, Distinguished VP Analyst Don Scheibenreif discusses the 2026 CEO Agenda. The conversation explores how CIOs can support leadership amid challenges like geopolitical instability, market turbulence, and…
- The Disruptions That Will Reshape Everything by 2030
Gartner distinguished VP analyst Daryl Plummer discusses key technological disruptions expected to reshape IT strategy and business by 2030. The episode explores the impact of AI on human behavior, trust, global power, and the future of wo…
- HR's New Mandate: Redesign Work for the AI Era
Gartner experts Harsh Kundulli and Katie Sutherland discuss how HR leaders can move beyond workforce management to redesign work for the AI era. They outline three key shifts—augment, reengineer, and invent—to drive growth and organization…
- The Truth Behind AI Layoffs and the Future of Work Trends for 2026
Alexis Wierenga and Gartner expert Emily Rose McRae discuss the future of work for 2026. The episode covers the reality of AI-driven layoffs, the impact of AI workslop on productivity, and the importance of mental fitness for employees.
- Gartner's CIO Agenda for 2026: The A.R.T. of Effective Execution
Gartner expert Chris Howard discusses the 2026 CIO Agenda, exploring how technology leaders can drive growth and AI adoption amid constrained resources. Key topics include agility, strategic risk management, dynamic planning, and deliverin…
- Best of 2025 | Build, Buy or Bring-Your-Own AI: What's on Your Tech Sandwich?
In this episode of Gartner ThinkCast, host Karen Stokes Lockhart and analyst Whit Andrews discuss organizational AI deployment strategies. They explore the Gartner AI technology sandwich framework and the decision-making process between bu…
- Best of 2025 | The Future of Customer Experience: AI Agents, Machine Customers and What CEOs Must Know
In this episode of Gartner ThinkCast, Don Scheibenreif discusses the impact of AI agents and machine customers on customer experience strategy. The conversation explores how these technological shifts influence CEO perceptions and require…
- The Future of AI Implementation: What's After AI Agents?
Gartner Director Analyst Deepak Seth discusses the future of AI implementation, moving beyond experimentation to deliver business value. The episode explores the current state of AI on the Gartner Hype Cycle, challenges with operationaliza…
- Top Tech Trends 2026: Meet the Innovation Superheroes
Gartner experts Gene Alvarez and Tori Paulman discuss the top strategic technology trends for 2026. The episode covers the rise of AI, the roles of the Architect, Synthesist, and Vanguard, and strategies for managing innovation and digital…
- AI Shockwaves Explained: Disrupt Before You're Disrupted
Gartner Distinguished VP Analyst Hung LeHong discusses the concept of AI shockwaves and how these shifts impact industries beyond mere productivity gains. The episode explores strategies for organizations to anticipate, harness, and create…
- IT Symposium/Xpo Opening Keynote 2025: Gartner's Golden Path for CIOs
Gartner experts Alicia Mullery and Daryl Plummer discuss the challenges of achieving AI ROI and how CIOs can navigate the gap between surging AI capabilities and human readiness. This episode features the opening 20 minutes of the Gartner…
- The 4 Biggest Challenges for IT Leaders in 2026
Gartner Distinguished VP Analyst Mary Mesaglio outlines four key challenges facing IT leaders in 2026, including geopolitical volatility, AI disruption, and workforce identity shifts. She offers practical strategies for navigating these un…
- From Guardian to Catalyst: 8 Forces Reshaping CFO Identity
Gartner experts Clement Christensen and Mallory Bulman discuss the shift from a traditional "guardian" CFO mindset to one of a "Catalyst CFO." They explore eight forces reshaping finance, including AI and regulatory changes, and how a new…
- Walking the Golden Path to Value: Aligning AI Readiness and Human Readiness
Gartner experts Alicia Mullery and Daryl Plummer discuss aligning AI readiness and human readiness to achieve sustainable value from AI initiatives. They explore common challenges, measurement strategies, and the importance of workforce in…
- From Gartner IT Symposium/Xpo: What's Ahead for CIOs in 2026 and Beyond
Recorded at Gartner IT Symposium/Xpo, this episode features Gartner experts Chris Howard and Gene Alvarez discussing strategies for CIOs to manage accelerating AI innovation and prepare for 2026. They cover balancing AI ambition with opera…
- Your IT Symposium/Xpo Primer: Top AI Insights From the Past Year
Gartner experts Mary Mesaglio, Hung LeHong, Gene Alvarez, and Daryl Plummer review key IT insights from the past year to help listeners prepare for the Gartner IT Symposium/Xpo 2025. The discussion covers topics including agentic AI, produ…
- The GenAI Productivity Trap: Why Faster Isn't Always Better
Gartner analyst Nate Suda addresses the disconnect between GenAI-driven productivity and overall AI value, exploring issues like productivity leakage and bottlenecks. The episode offers a framework for maximizing GenAI impact by focusing o…
- Turn AI Promises Into Measurable Business Outcomes
Gartner experts Mary Mesaglio and Rita Sallam discuss how leaders can maximize and measure AI value within their organizations. They address strategies for managing AI investments through ROI, ROE, and ROF while highlighting the importance…
- AI, Strategy & Marketing Growth: What Every CMO Must Do Now
Gartner experts Alex De Fursac Gash and Kristina LaRocca-Cerrone discuss strategies for CMOs to navigate disruption and drive growth. They explore the integration of AI, the importance of scenario planning, and how to align marketing leade…
- Next Year or Next Decade? Inside the Far Future of Computing
Gartner's Chris Howard and Soyeb Barot discuss the future of computing, covering advancements in AI, quantum computing, autonomous business, and space manufacturing, and how executive leaders can help shape these developments.
- How to Rewrite the Sales Playbook With Agentic AI
Gartner VP Analyst Dan Gottlieb discusses the Great Sales Awakening and the role of agentic AI in sales transformation. He explores leadership shifts needed to adapt sales strategies in an environment where traditional playbooks are becomi…
- Gartner's Must-Listen Guide for New Leaders
Gartner Distinguished VP Analyst Mary Mesaglio introduces the Gartner Executive FastStart program, and Gartner Fellow Tina Nunno discusses a framework of four leadership styles to help new executives succeed.
- AI Agents Were Just the Beginning — Guardian Agents Are What's Next
Distinguished VP Analyst Daryl Plummer discusses the emergence of guardian agents as tools for monitoring and overseeing AI agents. The episode covers the evolution of these agents, their role in AI governance and security, and their poten…
- The AI Journey That Will Define Your Data & Analytics Future
In this episode of Gartner ThinkCast, Gartner experts Gareth Herschel and Carlie Idoine discuss how data and analytics leaders can scale their AI journeys while building trust, governance, and business value. The conversation covers trust…
- AI Agents Are Here: Impact Update on 2025's Top Tech Trends
Gartner ThinkCast examines the impact of 2025's strategic technology trends, particularly in AI. Analyst Gene Alvarez discusses agentic AI, AI governance platforms, and disinformation security, covering their enterprise impact and the need…
- The HR Reset: Making Work Better in the Age of AI
In this Gartner ThinkCast episode, Gartner experts Jessie Knight and Russ McCall discuss how HR leaders can address performance gaps and evolving employee expectations in 2025. They highlight strategies such as guided collaboration, collec…
- How to Create Business Value With AI
Gartner experts Chris Howard and Rita Sallam discuss how leaders can align AI investments with business priorities, manage productivity, and balance risk and ambition.
- Still Running Your AI Race? How to Keep Pace for the Rest of 2025
Gartner analysts Mary Mesaglio and Hung LeHong revisit the AI races, offering guidance on setting organizational pace for 2025. The discussion covers the AI tech sandwich framework, essential AI outcomes, managing AI as teammates, and alig…
- Inside the 9 Future of Work Trends for 2025
Gartner ThinkCast explores 9 Future of Work trends for 2025, with insights on AI, talent gaps, performance management, and loneliness as a business risk. Learn how organizations are rethinking strategies and employee experiences.
- Confronting Disruption: How to Recognize, Prioritize and Respond
This episode of Gartner ThinkCast features Daryl Plummer and Karen Stokes Lockhart discussing how leaders can identify, prioritize, and respond to disruptive forces. They cover topics like generative AI, energy infrastructure shifts, and t…
- Your AI-Augmented Future Starts Today
This Gartner ThinkCast episode discusses the transition of generative AI from experimentation to everyday value. It covers the necessary steps for IT leaders to drive transformation, focusing on enhancing productivity, ensuring AI-ready in…
- Beyond Productivity: The Strategic Role of AI in Resilient Enterprises
This Gartner ThinkCast episode discusses building enterprise resilience using AI, moving beyond productivity to strategic applications. Host Chris Howard shares insights on forecasting, modeling, and architectural adaptability for navigati…
- Priorities, Principles and Plain Talk: How to Lead Through Volatility
Gartner expert Mary Mesaglio discusses effective leadership during uncertain times on Gartner ThinkCast. She shares three practical strategies for leading through volatility, including clear communication, focused priorities, and transpare…
- The Emerging Tech Disruptors Set to Reshape Our World
Gartner VP Analyst Bill Ray discusses emerging technologies poised to reshape business, including specialized language models, generative AI, evolving cybersecurity, polyfunctional robots, disinformation, and energy impacts on data centers.
- Mid-Year Strategy Check: CIOs, Are Your 2025 Resolutions Still on Track?
Midway through the year, Gartner ThinkCast reviews CIO resolutions for 2025. VP Analyst Mary Mesaglio offers insights on aligning with priorities, managing AI in contracts, and personal AI ethics.
- How to Manage Counterfeit Realities: AI, Authenticity & Digital Trust
Gartner ThinkCast features Daryl Plummer discussing 'counterfeit reality,' the impact of AI-generated content like deepfakes and avatars on digital trust, and insights for leaders on navigating these challenges to brand integrity.
- When AI Takes the Lead: Navigating Unexpected Emotional Outcomes
Distinguished VP Analyst Mary Mesaglio on Gartner ThinkCast explores the increasing integration of AI into the workplace, focusing on the evolving human-machine relationship. The episode emphasizes treating behavioral outcomes with the sam…