Navigating Growth at Viator with Kristin Dorsett

Summary: Kristin Dorsett, Chief Product Officer at Viator, shares her journey from managing call center agents to leading product and engineering teams. She discusses Viator's growth post-COVID, the challenges and benefits of remote work, and the importance of building a diverse and dispersed team. Kristin emphasizes the need for a customer-centric approach in product development and the significance of cross-functional collaboration. She also highlights her hiring strategies focused on cultural fit and passion, and outlines Viator's future strategies to enhance customer experience through technology and innovation. Chapters: 00:00 Introduction and Background of Kristin Dorsett 05:37 Viator's Growth and Market Position 08:29 Building a Dispersed Global Team 11:38 Embracing Remote Work and Its Challenges 14:29 Merging Product and Engineering Functions 17:35 Customer-Centric Product Development 20:37 Cross-Functional Collaboration and Team Dynamics 23:37 Hiring the Right People and Cultural Fit 26:29 Future Strategies for Viator www.linkedin.com/in/kristindorsett/ www.viator.com/

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