#05 Let your Customer Service be human
In the 5th episode of Social Antipasti podcast I will tell you why and how you can deliver an excellent Customer Service. Check out below the highlights of this Podcast: At minute 0:40 –> Why your Customer Service needs to become more 'human'. At minute 1:30 –> Understand your clients' needs. At minute 2:15 –> The key to be competitive in the Social Customer Service era. At minute 3:20 –> Your employees are crucial to reach your goals says Annette Franz (and I agree with her) At minute 4:10 –> Make sure your staff is aligned with your core values and targets. Read the full article –> http://linkd.in/1uv4BZL