Connecting the Dots
Self-Improvement
About
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers. The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
- Mastering FLOW with Rami Goldratt & Ajai Kapoor
Rami Goldratt and Ajai Kapoor, leaders in the Theory of Constraints (TOC), discuss mastering flow. Rami Goldratt is the CEO of Goldratt Group, and Ajai Kapoor heads Goldratt Consulting North America operations.
- Training as an Experiment with Julie Dirksen
Julie Dirksen, author and learning strategy consultant, discusses training as an experiment. She focuses on incorporating behavioral science into learning interventions.
- Building the Skills-Based Organization with Koreen Pagano
Koreen Pagano, Co-Founder of Rising Tide Cooperative, shares her expertise on skills strategy, AI transformation, and immersive learning. She has founded Tandem Learning and held leadership roles at companies like LinkedIn, advising organi…
- Everybody MATTERS with Bob Chapman
Bob Chapman, a recognized leadership expert and former CEO of Barry-Wehmiller, transformed the company into a global platform by focusing on "Truly Human Leadership." His journey and philosophy are detailed in his book "Everybody Matters"…
- Accumulating Improvements with Jim Lancaster
Jim Lancaster, CEO of Lantech, shares insights from his 25-year leadership of the company's Lean Journey, implementing Toyota Lean Principles. He is also actively involved in supporting educational initiatives in Louisville.
- The Cost of Healthcare: Perspective from a Physician as a Patient
Bruce Schirmer, MD, shares insights on healthcare costs from his dual perspective as a physician and patient. CME credit information is provided.
- Being Human: A Conversation with Anthony Howard
This episode features Dr. Anthony Howard, a philosopher and business mentor, discussing his work with CEOs and his book 'Humanise'. He focuses on transforming personal and organizational values towards virtue and transcendentalism, drawing…
- A Life’s Work with Andrew Baughen
Andrew Baughen, an ethics teacher and researcher, shares insights on faith and work, worldview, and generative business. His book, 'A Life's Work,' explores finding meaningful value in everyday work.
- Talk to the Elephant with Julie Dirksen
Julie Dirksen, author and learning strategy consultant, discusses her work on incorporating behavioral science into learning interventions, particularly referencing her books "Design For How People Learn" and "Talk to the Elephant".
- The Power of Mattering with Zach Mercurio
Zach Mercurio, Ph.D., a researcher and author specializing in purposeful leadership and organizational psychology, discusses his work on "mattering" and creating a culture of significance. He has worked with numerous organizations and serv…
- Meeting Reduction Initiative with Steve Nicoll
Steve Nicoll, a business excellence coach with extensive cross-industry experience, joins Connecting the Dots to discuss the Meeting Reduction Initiative. He focuses on bridging strategy and action, empowering teams, and creating sustainab…
- Making Leader Standard Work WORK with Mike Martyn
Mike Martyn, founder of SISU Consulting Group and author, shares insights on creating continuous improvement cultures where improving the work is the work. He has coached over 200 organizations in operational excellence principles and has…
- Dare to Care with Jane Adshead-Grant – Part 3
This episode features Jane Adshead-Grant discussing her purpose in fostering growth and fulfillment through listening and human-centric leadership. She shares insights from her extensive experience as an executive coach and facilitator, hi…
- Dare to Care with Jane Adshead-Grant – Part 2
Jane Adshead-Grant, an experienced executive coach and facilitator, focuses on human-centric leadership and active listening to foster growth and fulfillment. She shares her expertise through coaching, teaching, and authoring books on the…
- Dare to Care with Jane Adshead-Grant - Part 1
Jane Adshead-Grant, an experienced executive coach and facilitator, focuses on developing human-centric leadership and fulfilling work environments through listening. She shares her extensive background in coaching and HR, emphasizing its…
- Leadership as a process with Mark Rosenthal
Mark Rosenthal, with over 30 years of experience in continuous improvement and leader development across various sectors, shares insights from his Toyota-based training and U.S. Army background. He has increasingly focused on the process o…
- Three Insights of Organizational Excellence with Chris Butterworth
Chris Butterworth, a Shingo Institute Faculty Fellow, shares three insights on organizational excellence. He is also a co-author of multiple award-winning books on the subject.
- Today Was Fun with Bree Groff
Bree Groff, an expert in workplace culture and author of "Today Was Fun: A Book About Work (Seriously)," shares her experience advising executives at prominent companies through significant changes. She previously led NOBL Collective and a…
- The Noise Between Us with Michael Chad Hoeppner
Michael Chad Hoeppner, CEO of GK Training, shares insights on communication skills for individuals and organizations. He has coached diverse professionals and advised political candidates, drawing on his background in linguistics, theatre,…
- The Dispo Expo Experiment
This episode features insights from Dr. Rob Bradsher, Medical Director for TeamHealth Hospitalist program at Baptist Memphis, Jodi Woods, Associate Chief Nursing Officer with extensive experience in patient care and leadership, and Dr. Nir…
- The Process Manifesto with Dr. Douglas Slakey
Dr. Douglas Slakey, a distinguished transplant surgeon and educator, shares insights on optimizing healthcare processes and patient care. He leads initiatives at Belmont University and founded Process Health Consulting to enhance system op…
- The Future of Work with Tyson Heaton
Tyson Heaton, Senior Director at the Lean Enterprise Institute, explores how Lean thinking addresses the future of work. He guides organizations through transformations, focusing on AI, automation, and evolving workplace cultures while cen…
- The Skills of Mattering with Zach Mercurio
Zach Mercurio, Ph.D., a researcher and author specializing in purposeful leadership and organizational psychology, discusses the concept of mattering. He has authored 'The Invisible Leader' and is releasing 'The Power of Mattering' in 2025…
- Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life
Jeff Wetzler, with a background in business and education, has dedicated 25 years to enhancing learning and human potential. He has served as a management consultant, Chief Learning Officer at Teach For America, and co-CEO of Transcend. Je…
- The CI Movement: Lessons from a Lifetime of Improvement with Charlie Protzman
Charlie Protzman, an internationally renowned consultant with over four decades of experience in Lean and Agile improvements, shares insights from his career. He has authored 20 books, received two Shingo Prizes, and implemented improvemen…
- Don’t Repeat Our Mistakes with Morgan L. Jones
Morgan L. Jones, with over 30 years in Lean and 25 years in Six Sigma, shares his experience as an improvement leader. He has delivered significant savings, won international and literary awards, and holds multiple certifications, demonstr…
- Never Lead Alone with Keith Ferrazzi
Keith Ferrazzi, author of 'Never Eat Alone' and other books, is an executive coach who has transformed Fortune 50 corporations and governments. He founded Ferrazzi Greenlight and is involved in philanthropy.
- The Buy-In Advantage with Dave Garrison
Dave Garrison, CEO of Garrison Growth, specializes in helping leaders achieve buy-in and maximize team performance. He draws on his extensive experience as a CEO and board member, leading numerous high-rated sessions for diverse organizati…
- Shifting Toward Unorothodoxy - Part 4 with Dr. Michael Hein
Dr. Michael Hein argues that inadequate understanding of complexity in healthcare causes burnout and suffering. He emphasizes the need for adaptive leadership mindsets to navigate the industry's challenges, drawing on his extensive experie…
- Shifting Toward Unorthodoxy - Part 3 with Dr. Michael Hein
Dr. Michael Hein argues that healthcare leaders' failure to grasp complexity causes preventable suffering like burnout and turnover. He emphasizes the need for adaptive leadership styles to navigate today's complex healthcare environment,…
- Shifting Toward Unorthodoxy – Part 2 with Dr. Michael Hein
Dr. Michael Hein explains that healthcare leaders failing to grasp complexity contributes to preventable suffering like burnout and turnover. He advocates for adaptive leadership mindsets to navigate the intricate challenges of modern heal…
- Shifting Toward Unorthodoxy – Part 1 with Dr. Michael Hein
Dr. Michael Hein argues that healthcare leaders' failure to grasp complexity fuels burnout and substandard patient care. He advocates for adaptive leadership styles to navigate the intricate challenges of modern healthcare, drawing on his…
- FLOW: How to Measure Value with Nigel Thurlow
Nigel Thurlow, an expert in Lean and Agile methods and former Chief of Agile at Toyota, discusses The Flow System™, a holistic approach to delivering customer-first value. He emphasizes a method-agnostic approach to problem-solving and org…
- FLOW: How to Flow & Deliver Value with Nigel Thurlow
Nigel Thurlow, formerly Toyota's Chief of Agile, shares insights on The Flow System™, Lean, and Agile methodologies. He emphasizes a contextual, method-agnostic approach to organizational design and problem-solving, having trained thousand…
- FLOW: What is Value in Healthcare? with Nigel Thurlow
Nigel Thurlow, formerly Toyota's Chief of Agile, explores The Flow System™ for delivering customer-first value, drawing on his expertise in Lean, Agile, and organizational design. He emphasizes a method-agnostic approach to problem-solving…
- Stanford Medicine Center for Improvement with Lisa Freeman
Lisa Freeman, Senior Advisor at Stanford University School of Medicine, discusses the goals of the Stanford Medicine Center for Improvement. The center aims to improve care delivery in safety, quality, patient experience, and cost reductio…
- Gary Peterson; The Improvement Legacy
Gary Peterson, retiring Executive Vice President at O.C. Tanner, shares insights from his 35-year career pioneering lean manufacturing and team-based procedures. He focuses on creating cultures of continuous improvement and empowering peop…
- Toyota's Improvement Thinking from the Inside with Dr. Sarah Womack
Dr. Sarah Womack, an Industrial Engineering researcher, shares insights from her eight years at Toyota, focusing on the Toyota Production System and continuous improvement strategies applicable across industries.
- Driving Improvement as a Medical Staff Professional (MSP) – with Kimberly Olson
Kim Olson shares her journey in healthcare, emphasizing her work in streamlining credentialing and improving collaboration. She is passionate about leveraging data science and leadership to drive healthcare transformation and inspire teams.
- Radical Listening with Christian van Nieuwerburgh and Robert Biswas-Diener
This episode of Connecting the Dots features Professor Christian van Nieuwerburgh and Dr. Robert Biswas-Diener discussing their book, 'Radical Listening: The Art of True Connection.' The conversation touches on their expertise in coaching,…
- Don’t Say Um with Michael Chad Hoeppner
Michael Chad Hoeppner, CEO of GK Training, shares insights on enhancing communication skills for professional and personal success. His expertise covers areas like public speaking, executive presence, and interpersonal agility, honed throu…
- Ping: The Secrets of Successful Virtual Communication with Dr. Andrew Brodsky
Dr. Andrew Brodsky, an expert in virtual communication and professor at The University of Texas at Austin, shares insights into successful virtual communication. His research is informed by personal experiences with immune deficiency, lead…
- 3rd Edition of Humble Inquiry with Peter A. Schein
Peter A. Schein, CEO of OCLI.org and co-author of several books on organizational culture and leadership including "Humble Leadership," shares insights from his 30-year career in the technology industry. The episode draws from his extensiv…
- Scientific Thinking on our thinking with Kelly Mallery
Kelly Mallery shares her expertise in guiding teams and leaders through change, emphasizing continuous improvement and strategies to overcome resistance for more confident and less challenging transformations.
- Making Lean and Continuous Improvement Work with Darren Walsh
Darren Walsh, Director & Leadership Coach at Making Lean Work Ltd., shares his expertise on continuous improvement for business leaders. He has over 30 years of experience across multiple industries and holds a master’s degree from Lean En…
- The Block Diagram with Gemma Jones
Gemma Jones shares her extensive experience in Continuous Improvement, spanning 20 years in diverse manufacturing sectors. She transitioned from management roles to founding SPARK Improvement, focusing on coaching and enabling organization…
- The Secret to Meetings People Actually Enjoy with Jess Britt
Jess Britt, an executive coach, shares practical tips for leading engaging and effective meetings. She draws on her experience in executive leadership and nonprofit board chair roles to offer insights for creating collaborative, high-perfo…
- SIM Labs in Health Care with Dr. James R. Korndorffer
Dr. James R. Korndorffer, a leader in medical education, discusses his extensive experience in surgical simulation and its impact on healthcare quality and safety. He has held prominent positions in medical education at Tulane University a…
- VITAL BEHAVIOR Blueprint with Dr. Julie M. Smith and Dr. Lori Ludwig
Drs. Julie M. Smith and Lori Ludwig of Performance Ally explain their Vital Behavior Blueprint for organizational change, focusing on identifying key behaviors and aligning strategy with processes to improve results and workplace culture.…
- Plot the Dots with Gemma Jones
Gemma Jones shares her extensive experience in Continuous Improvement across various manufacturing sectors, her passion for coaching and developing people, and her mission with her business, SPARK Improvement, to help organizations and ind…