Unified POS/LOS + AI: Wilco's Charlie Changes Mortgage Production Forever
Join Paul Gigliotti, CEO of California MBA, on Connect for Episode 254 with Tom Morelli from Wilco! Discover how Wilco is transforming mortgage origination with Charlie – a groundbreaking Production Optimization Platform (POP) that unites POS, LOS, AI, and business intelligence into one seamless system. Key topics: - Why traditional LOS/POS silos are broken and costing lenders $11-13K per loan - Making the borrower a true partner with real-time transparency and no more repeated document requests - Breaking workflows into discrete activities for parallel processing, higher quality, and lower fallout Wilco's founding vision from industry legends (DocuSign, Optimal Blue, Ellie Mae) - The Brimma acquisition: AI-powered content intelligence (DocFlow OCR/ICR) for quick wins – even if you're not ready for full Charlie - Business intelligence that self-diagnoses bottlenecks and sets data-driven expectations Whether you're a lender battling high origination costs, prepping for the next refi wave, or exploring AI in mortgage tech, this episode is packed with insights! Timestamps: 0:00 - Intro & Sponsor Shoutouts (AmeriHome, Western Alliance Bank, etc.) 2:30 - Meet Tom Morelli & Wilco's Founding Team 5:00 - The Broken State of Origination: Costs, Silos & Duplication 9:45 - Core Philosophy: Unified POS/LOS for Borrower-Centric Experience 15:20 - Discrete Activities Workflow & Parallel Processing 20:10 - Real Borrower Impact: Speed, Accuracy & Fewer Frustrations 25:40 - Reducing Late Fallout & Cost to Originate 28:00 - Brimma Acquisition: AI DocFlow & Modular Content Intelligence 32:15 - Business Intelligence: Real-Time Bottlenecks & Stats-Driven Insights Subscribe to California MBA for more industry-leading conversations on advocacy, tech, and mortgage innovation. Like & comment: What's your biggest origination pain point? Learn more about Wilco: https://www.wilco.io/ (or official site) California MBA: https://www.camortgage.org/ #MortgageTech #LoanOrigination #AITech #MortgageLending #ProductionOptimization #CharliePlatform #Wilco #CaliforniaMBA #Podcast