Business Mic
Business & Finance
About
A podcast show comprised of intimate interviews with exciting entrepreneurs and leading industry experts who open up and share their amazing business experiences. This is the best place to find meaningful conversations with industry leaders, insider knowledge, and key business resources all for free.
Episodes
- 226: Kae Wagner- From Blank Page to Bestseller: How to Market Your Book Like a Pro
You've written a great book. You've poured your heart into it. But no one knows it exists. This is the silent tragedy Kae Wagner sees over and over again. In this episode, she breaks down the most common patterns that hold authors back: re…
- 225: Kpunsa Mbinkar - The Future of Customer & Citizen Experience in Africa
Kpunsa Mbinkar is a customer experience leader and Forum Director of the Africa Customer Experience Leaders Forum, where he is helping shape a more structured, people-centered CX ecosystem across the continent. With roots in frontline bank…
- 224: Shay Thieberg - The Science Behind LinkedIn Success: Behavior, Content, and Credibility
Shay Thieberg is a LinkedIn-certified expert, psychologist, and co-founder of MAIA Digital, where he helps professionals and organizations harness LinkedIn as a strategic engine for visibility, authority, and business growth. With a founda…
- 223: Mark Murphy - The Five Roles of Great Teams and How Leaders Activate Them
Mark Murphy is a leadership researcher, author, and founder of Leadership IQ, a company dedicated to studying why some leaders and teams consistently outperform others. His work focuses on using data-driven insights to help leaders build e…
- 222: Peter Swimm - Building Responsible Automation Through Context, Care, and Human Insight
Peter Swimm, owner and consultant at Toilville, joined The Business Mic to explore how organizations can adopt AI and automation in ways that enhance — not erase — human expertise. With years of experience building conversational systems a…
- 221: Kyle McDowell - The 10 WE Principles: A Framework for Purpose-Driven Leadership
Kyle McDowell, leadership expert, bestselling author of Begin With We, and former Fortune 10 executive, joins The Business Mic to discuss what it truly means to build a values-driven, people-centered culture in high-performance organizatio…
- 220: Jonathan Shroyer - The Future of Customer Experience in the Gaming Industry
Jonathan Shroyer is the CEO and Co-Founder of Quimbi, a customer experience technology company transforming how gaming brands engage players through AI-driven personalization. With more than 20 years in tech and customer service leadership…
- 219: Lateshia Pearson - Purpose Over Profit: Building a Legacy That Empowers Others
Lateshia Pearson is an entrepreneur, motivational speaker, and television personality on the Oprah Winfrey Network's hit show Belle Collective. She joins The Business Mic to share her journey from humble beginnings in Mississippi to becomi…
- 218: Andrew Oxley - Building High-Performing Teams Through Trust and Accountability
Andrew Oxley is the founder of The Oxley Group, and he joins The Business Mic to explore what it truly takes to lead with purpose, clarity, and accountability. Drawing on years of experience coaching executives and teams across industries,…
- 217: Jessica Volker - Why real empathy still matters in the age of AI-driven service
Jessica Volker, Director of Business Development at Responsive Answering Service, joins The Business Mic to explore how human connection, technology, and empathy intersect in modern customer service. Jessica shares how Responsive Answering…
- 216: Steven Seidel - How Purpose Transforms Leadership and Life
Steven Siedel, TEDx speaker, storyteller, and founder of The Siedel Agency, joins The Business Mic to explore the power of authentic connection — both in leadership and in life. Known for his talk "The Hidden Power of Grief," Steven is hel…
- 215: Chris Hallberg - Building High-Performing Teams by Driving Discipline and Accountability
Chris Hallberg, founder of GoExpand and longtime EOS Implementer, shares how entrepreneurial teams can achieve breakthrough results by combining discipline, accountability, and the right operating system. Drawing on his background as a mil…
- 214: Kevin Wilkins - Turning Vision into Sustainable Impact
Kevin Wilkins, Founder & CEO of Trepwise, shares how purpose-driven organizations can achieve sustainable impact through strategic planning, systems thinking, and organizational effectiveness. With a background at Procter & Gamble and in f…
- 213: Jimi Gibson - Why Your Brand Voice Matters More Than Ever
Jimi Gibson is the Vice President of Brand Communication for Thrive Agency, a full-service digital marketing firm that has spent over 15 years helping businesses—from small local shops to large multi-location enterprises—navigate the fast-…
- 212: Christian LeFer - From Vision to IRS Approval: Making Nonprofits Happen Faster
Christian LeFer is the CEO and founder of Instant Nonprofit, a company that streamlines the often complex and frustrating process of starting and sustaining a nonprofit organization. Drawing inspiration from his personal connection to the…
- 211: Kira Shishkin - Redesigning the News Business for a Distracted World
Kira Shishkin is the CEO and founder of Informed, a startup delivering concise, ad-free, and credible news summaries via SMS. In this episode of the Business Mic Podcast, he shares how a frustrating experience during an earthquake in San F…
- 210: Cary Prejean - Breaking the Bottleneck: A Strategic Blueprint for Sustainable Business Growth
Cary Prejean, founder of Strategic Business Advisors and a seasoned business strategist, joined The Business Mic to discuss how entrepreneurs can shift from simply running a business to intentionally designing one that supports their long-…
- 209: Ken Rapp - Transforming Post-Sale Product Experience into Brand Loyalty
Ken Rapp, CEO and co-founder of Blustream Corporation, discusses the untapped potential in the post-sale product experience and how businesses can dramatically improve customer retention, satisfaction, and lifetime value through personaliz…
- 208: Filip Sardi - Designing Post-Purchase Experiences that Win Loyalty
Filip Sardi, founder of the Client Flow Movement, joined The Business Mic to explore a critical yet often overlooked part of the customer journey, what happens after the sale. Having built a career as a successful launch strategist, Filip…
- 207: James Warren - From Data to Meaning: Building Empathy into Customer Experience
James Warren, Founder and CEO of Share More Stories discusses how his company is redefining how organizations understand customer and employee experiences through storytelling and AI. At the heart of this innovation is SEEQ — a research pl…
- 206: Jennifer Q. Williams - Delivering Satisfaction: The Customer-First Journey of Saint Louis Closet Co.
Jennifer Q. Williams, founder and owner of Saint Louis Closet Co., joined The Business Mic podcast to share her entrepreneurial journey and the philosophy behind her thriving custom closet business. Starting the company in her twenties aft…
- 205: Eli Portnoy - Why Listening to Customers Is a Superpower for Business Growth
In this episode, Eli Portnoy, founder and CEO of Back Engine, joins us to share his entrepreneurial journey and deep passion for customer experience. Eli discusses how Back Engine is revolutionizing the way B2B companies listen to their cu…
- 204: Dan Abel Jr - Crafting a Timeless Chocolate Brand Through Customer Moments
In this episode, Dan Abel Jr., Chief Chocolate Officer at Bissinger's Handcrafted Chocolatier, shares insights into running a family-owned chocolate company with a rich 350-year heritage. He discusses the seasonal peak during Easter, how t…
- 203: Palesa Nhlapo - Leading with Empathy: Redefining Customer Growth
In this episode, Palesa Nhlapo, Head of Customer Growth for the Personal Segment at FNB South Africa, explores how real impact in customer experience begins with human understanding. She shares how her team focuses on identifying and respo…
- 202: Marcelo Calbucci - Leveraging the PR FAQ Framework for Customer Experience Excellence
In this episode, tech and product leader Marcelo Calbucci introduces the PR FAQ framework, a strategic innovation tool developed by Amazon to refine ideas and align teams before execution. The framework—short for "Press Release and Frequen…
- 201: Stefan Osthaus - Advancing Customer Experience: Certifications, Standards, and Best Practices
Stefan Osthaus is the President of the Customer Institute, a global volunteer organization dedicated to advancing excellence in customer and employee experience management. In this episode, he explains how the Institute certifies tools, me…
- 200: Borja Cuan - Mastering Customer Experience in Digital Marketing
Borja Cuan is the co-founder of Four15 Digital, a growth marketing agency with offices in California and Mexico. In this episode, he discusses how his agency helps businesses scale through platforms like Google Ads, Microsoft Bing, Meta, T…
- 199: Justine Morgan - Building Authentic Customer Experiences and Powerful Brands
In this episode, we dive into the world of customer experience and brand strategy with Justine Morgan, Founder and Director of CX Ignite. Justine shares her journey from starting a data analytics company to becoming a marketing strategist…
- 198: Dr. Emmanuel Manyonganise - The Hyper-Personalization CX Evolution
In this episode, we welcome back Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, who dives deep into the concept of hyper-personalization, explaining how it revolutionizes customer interactions beyond tradi…
- 197: Vance Morris - Creating Unforgettable Customer Experiences the Disney Way
Vance Morris, a former Walt Disney World leader turned entrepreneur and consultant shares insights on how he leveraged Disney's legendary customer experience strategies to build a thriving carpet cleaning business and now helps businesses…
- 196: Dr. Emmanuel Manyonganise - The importance of a well-defined Customer Experience strategy
In this episode, I sat down with Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, to uncover how crafting the right customer experience (CX) strategy can transform your business. Dr. Manyonganise explains ho…
- 195: Richard Ssebaggala - How leadership impacts customer experience
Richard Ssebaggala is a renowned Organization and Leadership Development consultant with a deep passion for Customer Experience. Richard shares his expertise on the often overlooked but critical connection between leadership quality and cu…
- 194: Wale Akinyemi - Creating Unforgettable Customer Experiences
Dr. Wale Akinyemi, an esteemed Organizational Culture Expert and the Chief Transformational Officer of PowerTalks Culture Experts, offers profound insights in this episode. He delves into the significance of fostering a customer-centric or…
- 193: Andreea Coca - Using Data-driven Insights to Navigate the CX Landscape
Andreea is the Customer Experience & Quality Manager at Pluxee. In this episode, she shares valuable insights into the power of data-driven strategies in navigating the complex CX landscape. During our discussion, we explore various aspect…
- 192: Claire Boscq - Enhancing Customer Experience Through Workplace Feng Shui
Claire Boscq is a keynote speaker and creator of the BizShui™ Method. In this episode, Claire shares invaluable insights on breaking into the world of keynote speaking and finding your niche topic. She also highlights how the BizShui™ Meth…
- 191: Federico Cesconi - Strategies for Effective Customer Experience Management
Federico Cesconi is the co-founder of Sandsiv, a software-as-a-service solution, powered by Artificial Intelligence (AI), to help companies around the world to properly measure Customer Experience (CX) and actively manage Customer Journey…
- 190: Gregorio Uglioni - Unveiling 2023's Trends and Transformations in CX Insights
Gregorio Uglioni is the Head of Business Transformation at Kantonsspital Winterthur, a seasoned leader in driving impactful business and digital transformations. With a solid track record in delivering measurable results, Gregorio brings a…
- 189: Qaalfa Dibeehi - Sustainability and Customer Experience
Qaalfa Dibeehi serves as the Managing Partner at Human2outcome (H2O), a firm specializing in behavioral transformation through corporate education, training, and executive coaching. His leadership extends from his previous role as the Dean…
- 188: Shorouk Ali - Enhancing CX through Customer Insights Mastery
Shorouk Ali is a dedicated researcher and seasoned CX professional boasting over a decade of expertise across diverse industries such as Banking, F&B, Real Estate, Consulting, and Healthcare. In this episode, she delves into the crucial ro…
- 187: Micheu Njiru - Key principles for developing a customer-centric culture
Micheu Njiru is the Director of Customer Excellence at KCB Bank Group. With a wealth of experience, Micheu is a dedicated advocate for fostering unparalleled customer experiences within business landscapes. He shares invaluable insights, d…
- 186: Ilenia Vidili - Unveiling the Path to Customer-Centric Transformation
Ilenia Vidili, is a dedicated customer-centricity advisor, renowned keynote speaker, and the author behind "Journey to Centricity." Drawing from a rich tapestry of experience spanning over a decade across business-to-consumer and business-…
- 185: Waleed AlHamdan - Building an Organization Around Customer Needs
In this episode, we delve into the realm of customer-centricity with Waleed AlHamdan, a seasoned CX professional whose career spans pivotal roles in both local and international organizations. From Vice President and Director to Board memb…
- 184: Andrew Tsuro - How to influence an audience through effective communication
Andrew Tsuro is a thrice distinguished Toastmaster (DTM) and TEDx coach, who brings a wealth of experience and expertise to the table. In this episode, Andrew unpacks the art of structuring a speech or presentation that not only engages th…
- 183: Dr. Lucy Kiruthu - The role of every individual in delivering an exceptional experience
Dr. Lucy Kiruthu is a CX thought leader with a PhD in Strategic Management. As a lead consultant at Evolve CX, she has led over 110 CX projects and trained over 12,000 staff. She is a founding member of ICX-Kenya and a consultant with Stan…
- 182: Pauline Kariuki - Fostering a customer centric culture through employee engagement
Pauline is an accomplished Customer Experience Professional, Trainer, Consultant, and Coach with over 15 years of corporate experience in financial services, management consulting, and humanitarian services. In this episode we discuss the…
- 181: Jill Raff - EX2CX the secret formula to Business Success
Jill is a globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who teaches companies how to Transform Transactions into Interactions™ through her methodology connecting the employee exp…
- 180: Nicolas Callegari - Measuring Customer Experience the right way
Nicolas is an award-winning Accredited Customer Experience Master (ACXM) and Research Professional with a 21-year track record that spans several years of experience in IT, Financial Services, Healthcare, Consumer Electronics, Hospitality,…
- 179: Evas Bazirakakye Kizza - Why Customer Experience is every Employee's job
Evas is the Customer Experience and Relationship Manager of UMEME Ltd. She is on a mission to create positive customer experiences and build authentic client/stakeholder work relationships. Businesses frequently make the mistake of central…
- 178: Michael Brandt - Why are Customer Surveys dying?
Michael is a Customer Experience (CX) Strategist and Certified Customer Experience Professional (CCXP) with many years of experience implementing CX programs in global multicultural organizations. He is also a Founder Member and Ambassador…
- 177: Chantel Botha - Using Journey Maps to deliver better Customer Experience
Chantel Botha is the author of "The Customer Journey Mapping Field Guide" and the founder of BrandLove. She helps business leaders to empower their teams to live their brand proudly. Chantel is passionate about closing the gap between what…