Beyond Rent: Exploring Property Management
Business & Finance
About
Property management is an ever-changing field that seems to evolve just when you think you have a solid grasp on it. That’s why it’s imperative to stay informed and pivot along with the industry. Rent Manager's Beyond Rent is a brand-new bi-weekly podcast full of the latest trends, technology, and best practices affecting property management today. Hear from true trailblazers and agents of change from all walks of the industry─experienced owners, policy makers, smart-home innovators, and senior-level Rent Manager representatives. Beyond Rent is hosted by Rent Manager’s own Joe Easton, a technology aficionado, seasoned networker, and seeker of conversations that go beyond the surface. New episodes of Beyond Rent will be available bi-weekly on all major podcast platforms.
Episodes
- How AI is Improving Leasing Analytics
In this episode, you’ll hear a detailed discussion on the ways AI is changing leasing analytics and prospect engagement in property management. The conversation focuses on why response speed, data quality, and modern KPIs matter more than…
- The War on Profit
Jay from Better Who explains how internal inefficiencies, such as operational waste and undocumented policies, impact property management profitability. The episode covers practical steps like focusing on people, process, and policy before…
- Working with Vulnerable Tenants with Psychiatric Disabilities
Abe Schuchman, CEO of Housing Unlimited, discusses the importance of affordable housing and community integration for individuals with psychiatric disabilities. The episode stresses clear communication, off-site support, and collaboration…
- Growing a Business in Multifamily: Lessons from Foxen
Kevin Jacobson, CEO of Foxen, discusses three strategies for growing a multifamily business on the Beyond Rent podcast. These include external stakeholder engagement, internal company culture and leadership, and personal development for le…
- The State of Digital Payments
Chris Helmers discusses the current state of digital rent payments in property management, including industry trends and market outlook. The conversation covers the connection between check fraud and identity theft, and strategies for redu…
- Video is the Highest Leverage Tool You Aren’t Using
Jennifer Ruelens discusses the underuse of video in property management, highlighting its potential for building credibility and relationships. The episode covers video production strategies, increasing company visibility, and managing anx…
- The Power of a Monthly Operating Rhythm & Training for Next-Gen Community Leaders
Mindy Parish, Founder and Chief Consultant of Parish Consulting, joins the podcast to discuss how establishing a monthly operating rhythm can improve your organization and develop the next generation of community leaders. Using monthly che…
- Combating Communication Challenges with Technology
Communication is a perpetual challenge in business and a task that property managers are always trying to improve. On this episode of the podcast, Joseph Schultz, co-founder of Efformance, discusses how technology can help us be more effic…
- Leasing Agent Sales Training
Traditionally viewed as an entry-level role, the leasing agent position has evolved. Today’s agents must bring strong professionalism and specialized skills to the job. Finding a home can be stressful, and prospects deserve knowledgeable,…
- Faster Maintenance, Powered by AI
Maintenance is an extremely important aspect of the property management industry—and thanks to advancements in technology and artificial intelligence (AI)—it’s a field that’s changing rapidly. Bo Lais, CEO and Cofounder of Lula, joins the…
- Finding Your Genius—Career Advice from Dr. Debbie Phillips
“The two most important days of your life are the day you were born and the day you discovered why.” ~ Dr. Debbie Phillips In this episode, we discuss how to find your genius—the unique intersection where talent meets joy. Dr. Debbie Phill…
- The Evolution of Credit Reporting in Multifamily Housing
Tony Milne, President and COO of CredHub, joins the podcast to discuss the evolving multifamily credit landscape, credit reporting as a behavior driver, resident retention through transparency, the advantage of building credit history for…
- Mastering the Inspection Process in Property Management
The inspection process can be challenging. It’s important for property management professionals to educate themselves on inspection best practices, compliance, efficiency, and technology. Ray Costello, Director of US Operations for Propert…
- How Rent Advances Benefit the Property Management Industry
Rent advances provide a way for landlords to use their rental income for everyday expenses at a fraction of the cost of credit cards or loans. Tom Smith, co-founder and chief revenue officer of Ryse, joins the podcast to discuss how non-in…
- RMUC Live 2025 – Impactful Conversations for Property Management Professionals
Join us as Joe Easton—Rent Manager’s Director of Partnerships and Industry Relations, and host of Beyond Rent—interviews attendees and sponsors at the 2025 Rent Manager User Conference . In this episode, Joe connects with industry professi…
- Bitcoin: Real Estate’s New Best Friend
Imagine if your property reserves could actually grow in value, rather than decline. Matthew Rudd, CEO and co-founder of BitReserve, joins the podcast to take a deep dive into how property owners can utilize Bitcoin to save money for reser…
- Smart Water Analytics
Water usage can greatly affect an organization’s bottom line, especially in the property management industry. Dr. Ellie Graeden, Chief Data & Product Officer at Metron, joins the podcast to discuss various types of smart water meters and w…
- Debunking Common Myths About Public Adjusters
In the property management industry, there are public adjusters who are in business to help people, and sadly, there are those who are only in business to help themselves. Andy Gurczak, founder and CEO of AllCity Adjusting, joins the podca…
- Hope on the Ledger: Prevent Eviction & Boost Your Bottom Line
Many Americans are one car accident, job loss, or medical emergency away from missing their rent payment. When a family is evicted, the damage is profound and lasting. Being evicted increases childhood trauma, mental health struggles, and…
- Mastering the Money Game: Cash Flow, Flexibility & Financial Innovation for Property Managers
We’re entering an era when rent payments can be as personalized and seamless as paying for a Netflix subscription. Therefore, property managers who continue to put renters first, offer flexibility, and lean into financial innovation will n…
- Leveraging Software and AI for Owner Retention and Operational Efficiency
Your maintenance operation isn’t just a vital component of your business; it’s part of your brand. Successful property managers treat maintenance as a brand experience to generate prospect referrals and 5-star reviews that increase search…
- Leaning into Community Identity: Branding Beyond the Building
Marketing a property is about building a brand that creates a unique community identity. Lynnette Morgan, leasing professional with Rookwood Properties, joins the podcast to discuss what “community identity” means for apartment living; how…
- How Renters Insurance Mitigates Risk
Many property managers and owners aren’t fully aware of the potential financial and operational risks involved with not providing renters insurance. Unfortunately, many residents don’t adequately protect themselves against risk. For exampl…
- Modern Leasing Starts with Service: Rethinking Tenant Screening in PropTech
As the rental housing landscape becomes more competitive and compliance-driven, tenant screening is no longer just a background check. It’s a critical touchpoint that shapes the leasing experience for renters and property managers. Taylor…
- Financial Health for Residents
Koray Oztekin, CEO and Founder of Zenbase, joins the podcast to discuss the financial health of American citizens, how economic burdens affect the mindset and well-being of renters, and what can be done to better serve their financial need…
- Innovations in Affordable Housing for Manufactured Homes
Ramsey Cohen of Clayton Development Group joins the podcast to discuss how modern manufactured homes, CrossMod® innovation, and zoning reform are shaping the affordable housing landscape from cutting costs to boosting energy efficiency. We…
- Analytics Over Instincts
When searching for top talent, two major challenges that CEOs face are poor hiring decisions and disengagement. Dr. Krista Peterson of Culture Index joins the podcast to discuss how Applied Behavioral Analytics—using science to understand,…
- Why the Property Management Industry Needs Collaboration, Not Competition
Jason Hull, Founder of DoorGrow, joins the podcast to discuss the state of the property management industry and how to grow your business so that you can focus on people. During this dynamic conversation, Jason addresses perceptions, chall…
- How to Enhance Resident Experiences & Reduce Operational Costs with Smart Technology for Multifamily
Sara Wiggs joins the podcast to discuss the resident experience in terms of technology and the ways smart home technology can maximize operational savings and generate revenue for owners and management companies. By leveraging cutting-edge…
- The Evolution of Manufactured Housing
In the past, the manufactured housing industry was plagued with outdated terminology and negative connotations. Today, manufactured homes are no longer considered “trailers” or “mobile home parks”—they’re like any other dwelling, except th…
- Career Path Enhancement with AI
Artificial Intelligence (AI) continues to change the way we conduct business and shape how individuals perform various duties throughout their careers. Steve Cunningham of Simple Academy joins the podcast to discuss the evolution of Open A…
- Success by Pushing Out of Your Comfort Zone
Tara Samuels joins the podcast to discuss how stepping out of your comfort zone to make new connections can change your life, why networking takes work, and the importance of nurturing relationships and having impactful conversations. Tara…
- Maintenance Coordination Utilizing the 5W Method
Sam Heimerl joins the podcast to discuss how his organization transitioned from relying on a spreadsheet for maintenance requests to using Rent Manager as its maintenance coordination solution. This change allowed the company to implement…
- Transforming Communities: A Veteran's Path from Military to Real Estate
In this inspirational episode, Joe Jackson of Prime Oak Capital joins the podcast to discuss his journey from growing up in manufactured homes to being in the Marine Corps for 20 years to his transition to the real estate industry—specific…
- Applying Lean Six Sigma to Streamline Multifamily Operations
Lean Six Sigma helps identify and eliminate waste and optimize efficiency to add value for the customer. The multifamily industry has many complex processes, and applying Lean Six Sigma practices to existing processes can improve both the…
- AI Revolution in Property Management: Boosting Efficiency and Resident Satisfaction
Artificial intelligence (AI) is continuously evolving and changing how we operate. While every residential property management company is different, most experience similar pain points. And by observing these commonalities, you’ll find a l…
- The National Apartment Association’s (NAA) 20 on the Rise Program
In 2019, the National Apartment Association (NAA) launched the 20 in their Twenties Program, which was founded as a way for NAA to engage with emerging leaders in the property management industry. Duy Vu of The Associated Management Compan…
- All About Amenities & Green Initiatives
Implementing green initiatives and amenities has become increasingly important in the property management world. Both can positively impact the bottom line and make residents, investors, and owners feel good about improving the environment…
- How to Utilize AI for Effective Revenue Management
The world of real estate investments has many challenges—lack of visibility and transparency across data sets; errors in data sets; potential loss of money on deals; and slow decision making. Arunabh Dastidar of Leni joins the podcast to d…
- Rent Manager User Conference Live With Uptown Rental Properties
Angie Reynolds of Uptown Rental Properties joins the podcast live at the 2024 Rent Manager User Conference (RMUC) to discuss her 20+ year career in the property management industry and her journey with implementing new processes and techno…
- Career Advancement in the Multifamily Industry
There are multiple layers involved in developing a strong career path in property management—building a foundation in industry awareness; understanding organizational strategy; and identifying what you can do to help the organization reach…
- The Future of Leasing Technology
As companies progress nowadays, many are moving away from the “grow at all costs” philosophy and toward a more specialized approach—focusing on profitability while maintaining a great consumer experience and being compliance driven. Grace…
- Pricing Optimization & Lease Renewals
Pricing units is a very manual, time-consuming process, especially during lease renewals. Leveraging a revenue management tool can help by providing a way to understand the market and pricing optimization. Greg Warner of Revvy joins the po…
- Accessible Housing for Property Management
According to the CDC, over 70 million U.S. adults are disabled in some way. As a result, accessible housing is an important dwelling type for the property management industry to provide and is required by the Americans with Disabilities Ac…
- How an Owner Benefit Package Can Maintain and Maximize Relationships
With so many regulations to follow in the property management industry, it can be challenging for property managers to ensure compliance, maintain day-to-day operations, and maximize their relationships with owners. John Higgins of Steady…
- Improving Operations Through Automation Software
Transitioning from a manual software process to an automated process can be challenging. However, when automation software is implemented correctly, it creates a better experience for both residents and the property management team by enab…
- How Generative AI is Streamlining Property Management
Artificial Intelligence (AI) is a continually evolving technology, especially for the property management industry. Samantha Bohm of Collen AI joins the podcast to discuss how automation and AI work together to streamline tedious, time-con…
- Customer and Resident Retention Strategies You Can Use
While customer and resident retention is a simple concept to understand, it’s not always easy to maintain in a competitive environment. Tom Clements of Pest Share joins the podcast to discuss strategies that business owners and property ma…
- What to Expect from the Rent Manager User Conference (RMUC)
The Rent Manager User Conference (RMUC) is taking place this fall. Brittany Christerson, COO of London Computer Systems/Rent Manager, joins the podcast to discuss what is offered at the conference, the benefits of attending, and what to ex…
- How to Eliminate Owner Churn and Grow Your Portfolio
Owner retention is a challenge with the average churn or attrition rate in the property management industry at about 25%. Even if you’re performing well, you can still lose clients because most owner turnover is caused by sales and not nec…