AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics

380: Customer Service's AI Shift: Zendesk CTO Adrian McDermott on Deterministic AI and Context Engineering

Zendesk CTO Adrian McDermott discusses the evolution of customer service, the role of AI in improving service experiences, and the shift toward deterministic AI solutions. He also covers lessons from scaling a global platform and the importance of context engineering.

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